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Jobs / Customer Service Manager in Ireland
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MS
MUFG Investor Services·22 hours ago
22 hours agoBe an early applicant

Associate Director, Genesis, Portfolio Operations

Dublin, IrelandFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • reconciliation
  • nav review
  • bank debt
  • people management

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Apply faster with autofill FREEMUFG Investor Services uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset Value to client operations teams or clients.
  • Manage Associates, Senior Associates and Junior Associate Directors, allocate tasks, ensure there is always sufficient coverage in the team to meet SLAs and step up when there are difficult tasks or sensitive issues to address.
  • Monitor client SLAs and ensure they strictly adhered to.
  • Perform GAV reviews, review staff work and allocate tasks.
  • Ensure a good knowledge of loans including private and syndicated loans, delayed draws and revolvers.
  • Oversee any PL anomalies, identify the reasons and a point of escalation to problem solving within the team.
  • Oversee the new client onboarding process.
  • Lead projects and manage change.
  • Assist in recruitment and manage new hire training.
  • Provide great client service to all our clients be they internal or external.

What they're looking for

  • University degree in Computer Science, Math, Finance, Accounting or an equivalent combination of education.
  • Candidates will require at least 7 years’ experience within the investor services or asset management industry with at least 3 years in the area of Bank Debt, and at least 3 years managing staff.

Nice to have

  • Geneva system knowledge an advantage

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Description

About MUFG Investor Services:

Experience something Brilliantly Different with a career at MUFG Investor Services.  

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Job Description

Job Description

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Portfolio Operations (PO) Associate Director will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset Value to client operations teams or clients, including cash, positions, unsettled trade and accrued interest reconciliations, primarily serving the Bank Debt book of business.

A PO Associate Director will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day-to-day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills. Role will include managing projects and on-boarding new clients.

A PO Associate Director will have oversight into many clients and deliverables. They will manage Associates, Senior Associates and Junior Associate Directors, allocate tasks, ensure there is always sufficient coverage in the team to meet SLAs and step up when there are difficult tasks or sensitive issues to address.

  • Monitor client SLAs and ensure they strictly adhered to.
  • Perform GAV reviews, review staff work and allocate tasks.
  • Ensure a good knowledge of loans including private and syndicated loans, delayed draws and revolvers
  • Oversee any PL anomalies, identify the reasons and a point of escalation to problem solving within the team.
  • A proficient user of Markit, Clearpar and WSO which are used in completing reconciliations.
  • Ensure knowledge of clients and processes is maintained across the team and that there is adequate bench strength.
  • Available as an escalation point for any challenges staff are encountering.
  • Provide great client service to all our clients be they internal or external.
  • Ensure queries from clients are responded to in a timely and efficient manner.
  • Oversee the new client onboarding process.
  • Lead projects and manage change.
  • Assist in recruitment and manage new hire training.

Qualifications

  • University degree in Computer Science, Math, Finance, Accounting or an equivalent combination of education.
  • Candidates will require at least 7 years’ experience within the investor services or asset management industry with at least 3 years in the area of Bank Debt, and at least 3 years managing staff.
  • Geneva system knowledge an advantage

Additional Information

What’s in it for you to join MUFG Investor Services?   

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.   

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. 

 

Company

MS
MUFG Investor Services
Dublin, Ireland

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from MUFG Investor Services's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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