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Jobs / Customer Service Manager in India
1 month ago
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Citicclsa·1 month ago
1 month ago

Associate Director, Middle Office, Setclear

Pune, IndiaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • trade processing
  • management
  • fx processing
  • static data maintenance

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About this role

Key Areas of Responsibilities

  • Trade bookings and processing.
  • Trade confirmations and Contract note.
  • Static and Reference Data maintenance
  • FX processing.
  • Review and documentation of procedures, process maps.
  • Support, guidance and mentoring of team members including performance appraisals.
  • Active management of day to day issues and queries from internal/external parties with Escalations as necessary.
  • Co-ordination with regional trade support groups, traders and customers to resolve queries / issues.
  • Active participation in Change management / UAT testing.
  • Reconciliation issues
  • You must be able to supervise and have control over the daily BAU and Projects
  • Play a leading role in projects, process & system improvements, cost & efficiency savings etc.
  • You must be able to implement changes in your work scope when necessary to meet business, organizational & regulatory needs
  • You must be able to lead and motivate your team staff effectively

Requirements

  • Candidates should have a minimum of 5 years of management experience in the securities industry.
  • Strong communication and interpersonal skills to interact with various levels of management.
  • Detailed and working knowledge of trade processing / contracting processes, reference/static data maintenance and procedures. Candidates with direct experience in Global markets or who have Middle Office experience will be given special consideration.
  • In addition to a successful career in Middle Office management, candidates with experience and knowledge of Global equity markets, practices, procedures and trends especially from the “Sell side” perspective will be favorably viewed.
  • Ability to multi-task across various business and department initiatives.
  • The candidate should be willing and able to challenge existing processes and procedures and suggest changes where these are felt to be appropriate and necessary.
  • He/she will be adept with IT and capable of specifying business requirements for enhancements or replacements for existing or new applications.
  • All candidates should be familiar with Microsoft Office and have experience in the usage operations systems/applications commonly used in securities related industry including ALERT, OASYS, FXALL etc.
  • The candidate will be required to pass the Series 99 examination to obtain licensing.
  • Candidate should be open to work in Asia / EU / US shifts depending on the work requirement.

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Company

Citicclsa
Pune, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citicclsa's careers site·first seen 20 Aug 2026·last verified 8 Sept 2026·How we source jobs

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