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Jobs / Customer Service Manager in United Kingdom
12 days ago
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MA
Mace·12 days ago
12 days ago

Associate Director - Planning

London, United KingdomFull-timeHybridSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • planning
  • project management
  • nuclear sector
  • infrastructure

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What you'll do

  • Owning all aspects of the planning process including the integrated programme, critical paths, client programmes and the analysis and acceptance of contractor programmes.
  • Ensuring cost loading of programmes to the appropriate level of cost and progress capture.
  • Analysing contractor programmes and provide feedback to project management including run rates, schedule risks and mitigation measures/opportunities.
  • Ability to lead all aspects of contractual management for programme related events.
  • Directing key assignments, strengthen planning performance, and ensure effective project scheduling and monitoring.
  • Supporting strategic development, due diligence, and sustainable business growth.
  • Fostering collaboration, share best practice, and build strong internal and external stakeholder relationships.

What they're looking for

  • Membership of APM, RICS, CIOB, ICE, AACE, IRM, IEMA or equivalent demonstrable professional or personal development.
  • Extensive experience in the successful planning of projects and programmes in the nuclear sector.
  • Deep property or infrastructure project management expertise.
  • Strong commercial and financial acumen.
  • Leadership and management experience of large, diverse teams.
  • Experience of managing relationships with key senior stakeholders.
  • Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

The project: Mace will be playing a key role in supporting the future of UK nuclear infrastructure. We are searching for motivated and driven individuals to help steer our team in an exciting period of growth. If you are searching for an opportunity join a large, high-energy infrastructure consultancy team while delivering a unique programme, please register your interest.  

You’ll be responsible for:

  • Owning all aspects of the planning process including the integrated programme, critical paths, client programmes and the analysis and acceptance of contractor programmes.
  • Ensuring cost loading of programmes to the appropriate level of cost and progress capture.
  • Analysing contractor programmes and provide feedback to project management including run rates, schedule risks and mitigation measures/opportunities.
  • Ability to lead all aspects of contractual management for programme related events.
  • Directing key assignments, strengthen planning performance, and ensure effective project scheduling and monitoring.
  • Supporting strategic development, due diligence, and sustainable business growth.
  • Fostering collaboration, share best practice, and build strong internal and external stakeholder relationships.

You’ll need to have:

  • Membership of APM, RICS, CIOB, ICE, AACE, IRM, IEMA or equivalent demonstrable professional or personal development.  
  • Extensive experience in the successful planning of projects and programmes in the nuclear sector. 
  • Deep property or infrastructure project management expertise.  
  • Strong commercial and financial acumen.  
  • Leadership and management experience of large, diverse teams.  
  • Experience of managing relationships with key senior stakeholders.  
  • Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. 

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.

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Company

MA
Mace
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Mace's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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