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Jobs / Customer Service Manager in United Kingdom
2 days ago
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Mgpru·2 days ago
2 days ago

Associate Director, Process & Platform

London, United KingdomFull-timeSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • c#
  • actuarial
  • pricing models
  • db benefits

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Support for and ownership of some tools, systems and model infrastructure across pricing and associated workstreams, such as liability cashflow engine, capital projection model, integrated data management, asset portfolio construction and/or financial reporting reconciliation
  • Support the design and enable the build and delivery of short, medium and long term strategy for responsible models in partnership with stakeholders across Life, Finance and Technology teams
  • Support tools and systems outsourcing arrangements where required
  • Identify and deliver day-to-day process automation solutions across the CPS business
  • Build a close partnership with broader CPS Pricing team and the wider business to deliver process enhancement, build technical capability, and drive continuous improvement for areas of responsibility

What they're looking for

  • Demonstrable track record of development of DB pricing or Solvency II and related actuarial models, tools and processes
  • Excellent software development skills (C# strongly preferred; Python & VBA experience valuable)
  • Qualified Actuary or actuarial skillset required
  • Strong knowledge of at least one area of DB benefits, IFRS 17 and Solvency UK for life insurance (in particular balance sheet construction). Asset strategy & ALM valuable
  • Ambitious and self-motivated with ability to work on own initiative/prioritise workload to strict deadlines
  • Strong communication and collaboration skills, able to bridge the gap between actuarial and IT

Nice to have

  • Python experience valuable
  • VBA experience valuable
  • Asset strategy & ALM valuable

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.


Associate Director, Process & Platform


Corporate Pension Solutions (CPS) is a division within M&G Life with a remit to design and deliver bulk purchase annuities and alternative de-risking products for Defined Benefit pension schemes. Due to ongoing success, a strong opportunity set, and ambitious growth plans, the team is adding headcount in a number of areas.


We’re looking for an exceptional individual to enable M&G’s Digital Strategy, using technological and actuarial expertise to develop areas within the pricing platform and end-to-end new business processes as CPS accelerates its growth plans.


The Associate Director, Process & Platform leads the development of pricing systems, models and business processes that underpin Corporate Pension Solutions' growth strategy. The role brings together actuarial, technology and process expertise to improve operational efficiency, enhance platform capabilities and deliver scalable solutions for new business pricing.


Key Responsibilities for this role:


  • Support for and ownership of some tools, systems and model infrastructure across pricing and associated workstreams, such as liability cashflow engine, capital projection model, integrated data management, asset portfolio construction and/or financial reporting reconciliation
  • Support the design and enable the build and delivery of short, medium and long term strategy for responsible models in partnership with stakeholders across Life, Finance and Technology teams
  • Support tools and systems outsourcing arrangements where required
  • Identify and deliver day-to-day process automation solutions across the CPS business
  • Build a close partnership with broader CPS Pricing team and the wider business to deliver process enhancement, build technical capability, and drive continuous improvement for areas of responsibility

Key Knowledge, Skills & Experience:


  • Demonstrable track record of development of DB pricing or Solvency II and related actuarial models, tools and processes
  • Excellent software development skills (C# strongly preferred; Python & VBA experience valuable)
  • Qualified Actuary or actuarial skillset required
  • Strong knowledge of at least one area of DB benefits, IFRS 17 and Solvency UK for life insurance (in particular balance sheet construction). Asset strategy & ALM valuable
  • Ambitious and self-motivated with ability to work on own initiative/prioritise workload to strict deadlines
  • Strong communication and collaboration skills, able to bridge the gap between actuarial and IT

Location: London or Edinburgh

Work Level: Manager / Expert

Recruiter: Amy Curtis

What we offer:


We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:


  • A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
  • Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
  • Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
  • Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
  • Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G


At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.


M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.


We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: careers@mandg.com

Company

Mgpru
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Mgpru's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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