Associate II, Process Support
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What you'll do
- Serve as project lead for regulatory procedure implementation and process improvement initiatives including coordinating department training, communication protocols and in-services.
- Assist with management of suspect products including investigation, gaining control of the products, completing necessary documents for suspect product management, product release and final disposition.
- Process collections-related problems through the problem management system including attending root cause meetings, visiting blood drives and/or collection sites to assess for compliance and standardization and responding to procedural questions from staff at blood drives and on call.
- Process reports including customer complaints, material review board process, supply and equipment problem deficiency reports and ensure reports are accurate, complete, clear and concise.
- Develop, implement and monitor process / quality improvement initiatives, internal and external inspections / evaluations and staff training protocols to ensure compliance with regulations and resolve regulatory issues.
- Participate on cross-functional teams to support communications, problem management and process improvement.
What they're looking for
- Bachelor's degree required or equivalent combination of work experience and education.
- Minimum 3 years of related experience required.
- Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems, recommend appropriate solutions, and assimilate information quickly required.
- Excellent interpersonal, verbal and written communications skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors required.
- Proficient with Microsoft office applications.
- Ability to work on a team.
Nice to have
- Supervisory experience preferred.
- System 11 training preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
What You Will Do:
Responsibilities
1. Serve as project lead for regulatory procedure implementation and process improvement initiatives including coordinating department training, communication protocols and in-services.
2. Assist with management of suspect products including investigation, gaining control of the products, completing necessary documents for suspect product management, product release and final disposition.
3. Process collections-related problems through the problem management system including attending root cause meetings, visiting blood drives and/or collection sites to assess for compliance and standardization and responding to procedural questions from staff at blood drives and on call.
4. Process reports including customer complaints, material review board process, supply and equipment problem deficiency reports and ensure reports are accurate, complete, clear and concise.
5. Develop, implement and monitor process / quality improvement initiatives, internal and external inspections / evaluations and staff training protocols to ensure compliance with regulations and resolve regulatory issues.
6. Participate on cross-functional teams to support communications, problem management and process improvement.
WHAT YOU NEED TO SUCCEED
Qualifications
Education: Bachelor's degree required or equivalent combination of work experience and education.
Experience: Minimum 3 years of related experience required. Supervisory experience preferred. System 11 training preferred.
Skills & Abilities: Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems, recommend appropriate solutions, and assimilate information quickly required. Excellent interpersonal, verbal and written communications skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors required. Proficient with Microsoft office applications. Ability to work on a team.
Travel: Some travel may be required.
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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