CVS Health·13 days ago
13 days ago
Associate Manager, Intraday Workforce Management
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What you'll do
- Oversee real-time call queue monitoring and service level performance
- Adjust queue allocations
- Collaborate with operations leaders
What they're looking for
- Experience in workforce management
- Strong analytical skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Seeking an Associate Manager, Intraday Workforce Management to oversee real-time call queue monitoring and service level performance. Key responsibilities include adjusting queue allocations and collaborating with operations leaders. Ideal for candidates with experience in workforce management and strong analytical skills.
Skills
- workforce management
- call queue management
- real time scheduling
- agent skilling
- nice iex totalview
- five9
- vendor management
- workforce scheduling
- service level management
- change management
- process improvement
- standard operating procedures
- data auditing
- coaching
- cross-functional collaboration
- analytical skills
- critical thinking
- service level optimization
- agent adherence monitoring
- playbook development
- client management
Company
CVS Health
Work at Home, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.