Teachmint·1 month ago
1 month ago
Associate - Operations
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About this role
Job Title : Associate – Operations (Installation Services)
Location : Bangalore [ On-Site]
About Teachmint:
At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem that brings together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching.
Our mission is to transform learning one classroom at a time, giving every educator the tools to teach at their best. Today, Teachmint's app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila.
As Teachmint continues to grow, we're grateful that our impact is felt not just in the classrooms we power, but also in the recognition we've earned along the way. We're the #1 Interactive Flat Panel brand in India by market share, as per DISCIEN's global market research report, and a Great Place to Work® Certified company — a reflection of the strong culture, trust, and collaboration that power our teams every day. www.teachmint.com.
About the Role:
We are looking for an Associate – Operations to manage installation operations for Teachmint's Interactive Intelligent Panels (IIPs). The role involves coordinating with customers, service partners, and internal teams to ensure timely and high-quality installations while maintaining operational efficiency.
Key Responsibilities:
- Manage daily installation scheduling and partner allocation.
- Coordinate with customers to confirm site readiness and installation timelines.
- Monitor installation progress and ensure SLA adherence.
- Handle installation-related customer and partner escalations.
- Support onboarding and performance management of Authorized Service Partners.
- Work with Zonal Heads to understand installation demand and manpower requirements.
- Track installation metrics and maintain operational dashboards.
- Drive process improvements to enhance installation efficiency and customer experience.
Requirements :
- 1–3 years of experience in Vendor Management, Operations, Logistics Service & Customer Support.
- Strong communication and coordination skills (Hindi, English).
- Proficiency in Google Sheets and Excel.
- Good analytical and problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred:
- Experience in field operations, service delivery, installation coordination, or vendor management.
- Familiarity with SLA tracking and operational reporting.
Success Metrics :
- Installation SLA Compliance
- Installation Completion Rate
- Customer Satisfaction (CSAT)
- Escalation Resolution Time
- Partner Performance
- Operational Efficiency
Why Join Teachmint? :
- Be part of a mission-driven company transforming education through technology.
- Work with high-impact teams solving real-world operational challenges.
- Gain exposure to large-scale nationwide operations and partner networks.
- Grow your career in a fast-paced, high-growth environment.
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
Company
Teachmint
Bengaluru, India
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