Associate/ Sr. Associate - Customer Support

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

- Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.

- Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.

- Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.

- Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.

- Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.

- Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.

- Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.

- Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.

- 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs.

- Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.

- Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major corporations and MSMEs.

- Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.

- Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).

- Funding Success: Secured over $40 million in investments to drive growth and service expansion.

We are looking for a Customer Service Executive who will act as the first point of contact for our users, ensuring their queries, concerns, and requests are resolved efficiently. The role requires excellent communication skills, empathy, and problem-solving abilities to deliver a high-quality customer experience.

Handle incoming calls, emails, and chat support to resolve customer queries promptly.

Guide customers through the usage of Visit Health’s app and services (OPD plans, health plans, teleconsultation, etc.).

Address complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain accurate records of customer interactions and transactions in CRM tools.

Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.

Educate customers on new offerings, promotions, and features of Visit Health.

Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.

Collect and share customer feedback to improve processes and services.

Graduate in any discipline (preferred: Healthcare, Business, or related fields).

2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).

Excellent communication skills in English and Hindi (both written & verbal).

Strong problem-solving skills with empathy and patience.

Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.