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Jobs / Customer Service Team Lead in Netherlands
11 days ago
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Stryker·11 days ago
11 days ago

Associate Supervisor, Value-Added Services

Venlo, NetherlandsEntry · 0-2 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • people management
  • supply chain
  • logistics

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What you'll do

  • Lead daily Value-Added Services operations, ensuring appropriate staffing, training, workflow coordination, and achievement of operational performance targets.
  • Monitor and improve key performance indicators including productivity, quality, inventory accuracy, compliance, and on-time delivery.
  • Maintain compliance with health and safety, regulatory, quality, and hazardous materials requirements while promoting a safe and inclusive workplace.
  • Coach and develop team members through training, performance support, and development planning to improve operational capability and engagement.
  • Analyse operational data and implement continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
  • Coordinate audits, inspections, standard operating procedure reviews, and corrective action activities to ensure ongoing compliance.
  • Collaborate with Quality, Planning, Engineering, Customer Service, and other business functions to support operational priorities, new products, and process improvements.
  • Support resource planning, warehouse layout optimisation, equipment utilisation, and operational readiness for business growth and change initiatives.

What they're looking for

  • MBO or HBO in Logistics, Supply Chain, Operations Management, or a related field.
  • Minimum 4 years of warehousing or operations experience, or a minimum 3 years of experience in a team leadership or people management role.
  • Experience working within a regulated environment, such as ISO 13485 or a comparable quality management system.
  • Experience ensuring compliance with health and safety, regulatory, hazardous materials, and operational requirements.
  • Experience with Warehouse Management Systems (WMS), preferably Oracle.
  • Fluent English language skills, both written and spoken.

Nice to have

  • Additional qualification or certification in Warehouse Management, Logistics, Lean, or Six Sigma.
  • Experience within the medical device, healthcare, or similarly regulated industry.
  • Dutch or German language proficiency.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Work Flexibility: Onsite

About the Role

Join our Global Logistics team and play a key role in leading Value-Added Services (VAS) operations that support customers around the world. In this position, you will drive operational excellence, ensure compliance and safety standards are met, and lead continuous improvement initiatives that enhance quality, efficiency, and service delivery. This is an exciting opportunity to influence warehouse performance, develop teams, and contribute to a fast-paced, growing operation.

What You Will Do

  • Lead daily Value-Added Services operations, ensuring appropriate staffing, training, workflow coordination, and achievement of operational performance targets.
  • Monitor and improve key performance indicators including productivity, quality, inventory accuracy, compliance, and on-time delivery.
  • Maintain compliance with health and safety, regulatory, quality, and hazardous materials requirements while promoting a safe and inclusive workplace.
  • Coach and develop team members through training, performance support, and development planning to improve operational capability and engagement.
  • Analyse operational data and implement continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
  • Coordinate audits, inspections, standard operating procedure reviews, and corrective action activities to ensure ongoing compliance.
  • Collaborate with Quality, Planning, Engineering, Customer Service, and other business functions to support operational priorities, new products, and process improvements.
  • Support resource planning, warehouse layout optimisation, equipment utilisation, and operational readiness for business growth and change initiatives.

What You Will Need

Required Qualifications

  • MBO or HBO in Logistics, Supply Chain, Operations Management, or a related field.
  • Minimum 4 years of warehousing or operations experience, or a minimum 3 years of experience in a team leadership or people management role.
  • Experience working within a regulated environment, such as ISO 13485 or a comparable quality management system.
  • Experience ensuring compliance with health and safety, regulatory, hazardous materials, and operational requirements.
  • Experience with Warehouse Management Systems (WMS), preferably Oracle.
  • Fluent English language skills, both written and spoken.

Preferred Qualifications

  • Additional qualification or certification in Warehouse Management, Logistics, Lean, or Six Sigma.
  • Experience within the medical device, healthcare, or similarly regulated industry.
  • Dutch or German language proficiency.

  

 

Netherlands Pay Ranges:

  • Netherlands: €38.100 - €70.700 EUR Annual

  

 

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role.  In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

 

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.

  

 

Travel Percentage: 0%

Company

Stryker
Venlo, Netherlands

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Stryker's careers site·first seen 9 Sept 2026·last verified 9 Sept 2026·How we source jobs

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