Oracle·SaaS·25 days ago
25 days ago
Associate Support Engineer
Sign up free to see how well your resume matches this role.
What you'll do
- Serves as a point of contact for customers, fielding inquiries via phone or electronic channels.
- Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s).
- Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues.
- Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues.
- Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues.
- Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues. Maintains service request and/or product documentation and learns to create Knowledge Base articles and/or troubleshooting guides for resolving issues. Provides assistance to internal teams and stakeholders on diverse customer situations and technical issues. Learns to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues and begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices.
SaaS
Company
OracleSaaS
United States
Company facts come from this company's own listings. We only show what the postings themselves carry.