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Jobs / Customer Service Manager in United States of America
1 hour agoBe an early applicant
Marywashingtonhealthcare·1 hour ago
1 hour agoBe an early applicant

Associate Vice President Cardiac Service Line

Fredericksburg, United States of AmericaSenior · 12-18 years

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About this role

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

The Associate Vice President (AVP), Cardiology Service Line is responsible for the strategy, growth, and operational performance of Mary Washington Healthcare’s Cardiovascular Service Line across the enterprise. In partnership with physician and nursing leaders, the AVP develops and executes integrated service line strategies that drive volume growth, financial performance, quality outcomes, and patient experience across inpatient, outpatient, and ambulatory settings.

The AVP serves as a system-level leader—aligning hospitals, the medical group, ambulatory sites, and system services around clear service line priorities, coordinated care models, and a consistent market presence.

Essential Functions & Responsibilities:

Strategy & Growth

  • Develops and executes a multi-year strategic plan for the Cardiology Service Line aligned with system priorities.
  • Identifies and advances market development and programmatic growth opportunities.
  • Leads business planning, including market assessments, demand forecasting, and financial analyses.
  • Partners with Strategy, Finance, and Marketing to develop and implement growth and outreach initiatives.
  • Represents the service line in annual operating plan development and capital planning.

Clinical & Operational Management

  • Partners with physician and nursing leaders to design and implement coordinated care models across the continuum.
  • Establishes and standardizes clinical pathways, operating models, and administrative practices across all sites of care.
  • Leads day-to-day operational performance of service line areas in collaboration with site leadership.
  • Sets clear performance expectations for leaders and teams across the service line.
  • Conducts regular one-on-one meetings, provides coaching, and completes performance evaluations for direct reports.
  • Ensures leaders have the tools, resources, and support necessary to effectively manage their teams and operations.
  • Improves patient access, throughput, and coordination to enhance efficiency and outcomes.
  • Oversees staffing models, scheduling practices, and resource allocation across service line functions.

Financial Performance & Management

  • Leads development and management of service line budgets, capital plans, and financial forecasts.
  • Monitors and drives performance against key results, including volume, revenue, expense, and margin targets.
  • Optimizes resource utilization, reimbursement, and cost management across the service line.
  • Oversees financial performance of service line programs, clinics, and procedural areas.

Quality, Safety & Patient Experience

  • Partners with clinical leaders to achieve quality, safety, and patient experience goals.
  • Leads performance improvement initiatives and supports accreditation and designation efforts.
  • Drives adoption of evidence-based care and continuous improvement practices.

Physician Alignment & Engagement

  • Builds and sustains strong relationships with employed and independent cardiology physicians.
  • Partners on physician workforce planning, recruitment, onboarding, and retention strategies.
  • Develops, implements, and manages cardiology co-management agreements to align physician leadership with quality, operational, and financial performance.
  • Supports physician compensation models, contracting, and engagement structures.
  • Fosters a collaborative service line culture and a strong clinical practice “home.”

Program Development & Innovation

  • Identifies and implements new clinical programs, technologies, and service offerings.
  • Collaborates with academic and industry partners to advance innovation and clinical research.
  • Evaluates and engages external consultants and partners as appropriate.

Performance Management & Analytics

  • Establishes and maintains service line scorecards and dashboards.
  • Uses data and analytics to identify variation, drive improvement, and support decision-making.
  • Leads service line governance structures, including committees and performance reviews.

Leadership & Culture

  • Provides visible, collaborative leadership across a matrixed organization.
  • Leads, develops, and coaches direct reports and service line team members.
  • Supports workforce engagement, leadership development, and change management.
  • Ensures effective communication and alignment across stakeholders.

Regulatory & Compliance

  • Ensures compliance with regulatory, accreditation, and organizational standards.
  • Partners with Legal, Compliance, and Risk Management to mitigate risk.
  • Other duties as assigned.

Qualifications:

Qualifications

  • Master’s degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
  • Minimum of 5 years of progressive leadership experience in healthcare strategy, operations, or service line management.
  • Experience in cardiovascular services or complex clinical service lines preferred.
  • Demonstrated experience in financial planning, market analysis, and business development.
  • Proven ability to lead in a matrixed, physician-integrated environment.

MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

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Required

Required
Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.
Mental Requirements: Possesses critical thinking and analytical skills.  Ability to multi-task.  Ability to communicate effectively and collaborate with a multi-disciplinary team. 
Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals. 
“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”
 

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Compensation Pay Range:

$90.39 - $135.58
H1B sponsor likely
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