Humana·4 days ago
4 days ago
Associate Vice President, Conversational Channels
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What you'll do
- Leading the strategy and delivery of advanced conversational engagement solutions
- Overseeing IVR, AI-enabled customer engagement, and CRM platforms
- Ensuring seamless member and advocate experiences
What they're looking for
- Experience in product management
- Experience in contact center technology
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Become part of our team as Associate Vice President, Conversational Channels, leading the strategy and delivery of advanced conversational engagement solutions. Oversee IVR, AI-enabled customer engagement, and CRM platforms, ensuring seamless member and advocate experiences. Ideal for experienced leaders in product management and contact center technology.
Skills
- product management
- conversational ai
- ivr
- crm platforms
- contact center technology
- customer experience strategy
- intelligent search
- virtual assistant
- queuing and routing
- experience design
- ux design
- salesforce
- genesys
- google customer engagement suite
- backlog prioritization
- product roadmap development
- stakeholder management
- cross-functional team leadership
- business acumen
- analytics
- human-centered design
- service metrics
- insurance industry knowledge
- regulatory compliance
- platform modernization
- enterprise transformation
Company
Humana
Nationwide, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.