Associate Website Merchandiser, Decorative Accessories - Pottery Barn Teen
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What you'll do
- Support the digital business performance of assigned product divisions by helping drive revenue, conversion, engagement, and productivity against forecast and business goals.
- Build, maintain, and optimize product detail pages, category pages, and other site experiences to support product discoverability, customer engagement, and conversion.
- Execute site merchandising strategies across homepage, category, search, navigation, and promotional experiences to align with business priorities and customer needs.
- Ensure category priorities, seasonal campaigns, newness, and key product launches are accurately represented across site experiences and digital channels.
- Monitor product presentation, product ranking, navigation, search results, and site content to ensure a high-quality customer experience and support business objectives.
- Analyze business performance, customer behavior, and site metrics to identify opportunities, risks, and actionable recommendations; communicate insights to leadership and cross-functional partners.
- Create reporting and business insights that improve visibility into performance trends and support data-driven decision making.
- Conduct competitive analysis and monitor customer, market, and digital commerce trends to identify opportunities and share recommendations with the broader team.
- Partner cross-functionally with Merchandising, Creative, Marketing, Product, Technology, Analytics, and Operations teams to support alignment and successful execution of key initiatives.
- Identify opportunities to reduce customer friction and improve the shopping journey through data analysis, customer feedback, and behavioral insights.
- Support the launch and optimization of personalization initiatives, AI-enabled experiences, and site enhancements that improve customer engagement and operational efficiency.
- Monitor site performance across desktop, mobile, and app experiences, proactively identifying issues and partnering with stakeholders to implement solutions.
What they're looking for
- 2–3 years of experience in eCommerce, digital merchandising, digital marketing, retail, or a related business function.
- Advanced Excel skills with the ability to analyze data, identify trends, opportunities, and actionable insights.
- Experience using web analytics and reporting tools to evaluate business performance and customer behavior.
- Understanding of digital commerce ecosystems, product data, and the relationship between backend systems and the customer-facing web experience.
- Strong verbal and written communication skills with the ability to collaborate effectively across cross-functional teams.
- Ability to work effectively in a fast-paced environment, anticipate challenges, and contribute to solutions.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
- Comfortable working in an evolving environment with changing priorities and new opportunities.
- Self-motivated, curious, and action-oriented, with a passion for continuous improvement and delivering results.
- This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office.
Nice to have
- Database experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Team
The Web Merchandising team is a key function in the Direct to Consumer (DTC) organization that collaborates cross-functionally to help Williams Sonoma continue to create an immersive, ecommerce first experience for our consumers. The team drives site merchandising strategy and execution for all categories, collaborating with merchandising to drive site implementation of product and content strategy, consumer experience strategy and optimization as well as with the digital operations team.
About the Role
As an Associate Website Merchandiser, you will support the digital business performance of assigned product divisions within the Pottery Barn Teen brand. You will execute ecommerce merchandising strategies that drive revenue, conversion, customer engagement, and product discoverability while delivering an inspiring, mobile-first shopping experience.
This role combines site merchandising execution, data-driven decision making, and cross-functional partnership. Working closely with Merchandising, Creative, Marketing, Analytics, Product, and Technology teams, you will help create compelling product and category experiences, leverage customer insights and reporting to identify opportunities, and support the ongoing optimization of the customer journey across digital channels.
Responsibilities
- Support the digital business performance of assigned product divisions by helping drive revenue, conversion, engagement, and productivity against forecast and business goals.
- Build, maintain, and optimize product detail pages, category pages, and other site experiences to support product discoverability, customer engagement, and conversion.
- Execute site merchandising strategies across homepage, category, search, navigation, and promotional experiences to align with business priorities and customer needs.
- Ensure category priorities, seasonal campaigns, newness, and key product launches are accurately represented across site experiences and digital channels.
- Monitor product presentation, product ranking, navigation, search results, and site content to ensure a high-quality customer experience and support business objectives.
- Analyze business performance, customer behavior, and site metrics to identify opportunities, risks, and actionable recommendations; communicate insights to leadership and cross-functional partners.
- Create reporting and business insights that improve visibility into performance trends and support data-driven decision making.
- Conduct competitive analysis and monitor customer, market, and digital commerce trends to identify opportunities and share recommendations with the broader team.
- Partner cross-functionally with Merchandising, Creative, Marketing, Product, Technology, Analytics, and Operations teams to support alignment and successful execution of key initiatives.
- Identify opportunities to reduce customer friction and improve the shopping journey through data analysis, customer feedback, and behavioral insights.
- Support the launch and optimization of personalization initiatives, AI-enabled experiences, and site enhancements that improve customer engagement and operational efficiency.
- Monitor site performance across desktop, mobile, and app experiences, proactively identifying issues and partnering with stakeholders to implement solutions.
- Contribute to a collaborative team culture through proactive communication, knowledge sharing, and strong cross-functional partnership.
Qualifications
- 2–3 years of experience in eCommerce, digital merchandising, digital marketing, retail, or a related business function.
- Advanced Excel skills with the ability to analyze data, identify trends, opportunities, and actionable insights.
- Experience using web analytics and reporting tools to evaluate business performance and customer behavior.
- Understanding of digital commerce ecosystems, product data, and the relationship between backend systems and the customer-facing web experience; database experience is a plus.
- Strong verbal and written communication skills with the ability to collaborate effectively across cross-functional teams.
- Ability to work effectively in a fast-paced environment, anticipate challenges, and contribute to solutions.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
- Comfortable working in an evolving environment with changing priorities and new opportunities.
- Self-motivated, curious, and action-oriented, with a passion for continuous improvement and delivering results.
- This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office.
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
Continued Learning
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $71,000 - $85,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
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Company
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