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Manulife·BFSI·1 hour ago
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AVP & Regional Director

Chicago, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

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About this role

This role is a senior leadership position within Manulife’s Real Estate Finance Group that leads the strategic marketing and origination of commercial mortgage loans in the Midwestern U.S., while managing the regional office’s operations. The position focuses on building strong relationships with borrowers, correspondents, and brokers, sourcing and evaluating new loan opportunities, and presenting recommendations to senior management. Additional responsibilities include portfolio oversight, annual loan reviews, and collaboration with internal teams on loan administration and problem resolution, as well as mentoring and training staff, and supporting senior management with planning and reporting.

Responsibilities:

  • Lead strategic marketing and placement of commercial mortgage loans with borrowers, correspondents, and brokers in the Midwestern U.S. while managing the day-to-day operations of the regional office.

  • Build and maintain strong relationships with deal sources throughout the territory, requiring regular regional travel.

  • Evaluate and analyze new mortgage loan opportunities to identify profitable investments with appropriate risk/return levels. This includes market analysis, collateral appraisal, underwriting, and structuring.

  • Present and recommend targeted loan opportunities for approval to Credit Team and senior management.

  • Conduct annual loan reviews with financial, market and security analysis, to update the credit rating for each mortgage in our portfolio.

  • Provide training and mentorship to regional office staff, with a focus on marketing and originating institutional quality commercial mortgage loans.

  • Collaborate with the Loan Administration and Collateral Review Teams on mortgage loans in the portfolio, including managing problem loans, legal issues, surveillance, and other loan-related matters.

  • Support senior management with planning and budgeting, product development, special projects, audits and staff management. Prepare and present updates on loan and portfolio performance to senior management.

Job Requirements:

  • 12+ years of commercial mortgage loan experience with a background in origination, portfolio, and asset management. Previous experience with a life insurance company, bank or credit role is a plus.

  • Proven management experience in the real estate industry.

  • Post-secondary degree or comparable years of related work experience.

  • Knowledge of forms of mortgage loan documentation; familiarity with legal issues; the ability to analyze cash flows; and an understanding of commercial real estate market conditions, loan rating methodology and appraisal techniques.

  • Additional skills include deal sourcing, marketing, relationship management, loan document negotiation, due diligence coordination and financial statement analysis.

When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

USA, Illinois, Chicago, 1 N Franklin St, Suite 2620

Working Arrangement

Hybrid

Salary range is expected to be between

$152,900.00 USD - $283,800.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)
BFSI

Company

ManulifeBFSI
Chicago, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Manulife's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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