EXL·1 month ago
1 month ago
Backfill Hiring
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What you'll do
- Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines.
- Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors.
- Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email.
- Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy.
- Manage daily work queues effectively to meet service level metrics.
- Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed.
- Process applications across various product lines using multiple systems.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Duties and Responsibilities:
- Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines.
- Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors.
- Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email.
- Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy.
- Manage daily work queues effectively to meet service level metrics.
- Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed.
- Process applications across various product lines using multiple systems.
Company
EXL
Delhi NCR, India
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