Bangalore Manager, Global Markets Operations Governance (India Malaysia)

Key Responsibilities

This role could be based in India or Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

•    This role involves collaborating with the Global Markets Operations (GMO) Global Process Owners (GPO) to ensure key deliverables and strategic objectives are met and tracked to completion. The ideal candidate will bring expertise in governance practices, risk management, continuous improvement, and stakeholder engagement. 
 
Strategy
•    Engagement with relevant GPOs to ensure key strategic deliverables are tracked to completion. 
 

Business
•    Support the GPOs in managing the governance model to ensure key milestones are delivered within budget and agreed timelines 
 

Processes
•    Maintain end to end process standards, including SOPs, process maps, and control narratives.
•    Apply structured continuous improvement methodologies to support controlled remediation and risk reduction.
•    Drive simplification, standardization, and automation of operational processes.
•    Improve straight-through processing (STP), reduce manual interventions, and lower operational risk.

Support the GPOs by 
•    Producing artefacts (papers, dashboards, notes, etc) for the operating and governance forums. 
•    Provide timely artefact management and support during audit, second line and regulatory engagement

Risk Management
•    Work closely with the GPOs and Business Risk Managers to ensure their risk incidents and risk events are all addressed and tracked to completion. 
•    Evaluation and escalation of risk profiles to relevant committees / forums 
•    Ensure processes are designed with appropriate preventive and detective controls.
•    Govern and track closure of audit findings arising from process weaknesses, partnering with functions to document robust remediation plans

Governance
•    Oversight of service management e.g. intragroup outsourcing arrangements (IGAs), business continuity planning (BCP) and third party contingency plans (TPCP) 
•    Manage the end-to-end requirements of the assigned Operating forum. 
•    Govern process impacts arising from regulatory, policy, business, and technology change, ensuring consistent updates across documentation and training.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.  
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Key Stakeholders
•    Global Process Owners
•    Trading and Sales 
•    COO 
•    Business Risk Managers 

Skills and Experience

•    Process Governance & Documentation Standards (SOPs, process maps, control narratives)
•    Risk & Control Framework Alignment (M7, IKTM, RTPs, audit expectations)
•    Audit & Regulatory Engagement Management
•    Governance Forums & Decision Architecture
•    RACI Design & Operating Model Governance
•    Continuous Improvement Methodologies (Lean, standardisation, controlled remediation)

Qualifications

•    University degree preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.