Bangalore Manager Nodal Operations

Role

Alternate Nodal Officer  (ANO)

Job Level/ Designation

M1

Function / Department

Regulatory

Location

Karnataka

Job Purpose

• Processing of Data Disclosure requests received from law enforcement agencies (LEA) in a time bound manner as prescribed by DoT.
• Provisioning of lawful interception (LI) requests as prescribed in the LI SOP issued by DoT. 
• Resolve all technical and non-technical issues faced by law enforcement agencies with respect to LI and Data Disclosures.
• Be the sole interface between VIL and LEA’s in matters concerning LI & Data Disclosure.
• Have a close working relationship with LEAs to better understand their emergent requirements on account of technological advancements.
• Prepare reports for LI / Data Disclosure and maintain / destruct statutory records prescribed by DoT for Nodal Operations.
• To strictly enforce privacy and confidentiality in LI and Data Disclosure operations.
• Represent the company only in Court cases for the purpose of evidencing disclosure related data.
• This position will support the Cluster head/ circle regulatory & Nodal head in ensuring that LEA’s receive their inputs in a timely manner in addition to preparation and collation of monthly reports.
• Maintain high level of confidentiality / secrecy in process and documentation received from Govt. Agencies and provide 24X7 support.

Key Result Areas/Accountabilities

• Facilitate Lawful Interception as per process laid down in LI SOP.
• Providing CDR / SDR Data as per TAT provided by DoT.
• Provide location information and other support 24X7 within reasonable timelines.
• Carry out fortnightly reconciliation for LI order with LEAs.
• Maintain confidentiality
• Preparation of MIS for internal and external submission.

Core Competencies, Knowledge, Experience

• Ability to handle large volumes of LEA requests on e-mails.
• Conversant with  MS Office (Word, Excel and Outlook)
• Conversant with DoT LI SOP, security conditions of license and other instructions issued by DoT from time to time.
• Understand working of computer networks, software applications and databases.
• Good communication  skills

Must have technical/ professional qualifications

• Graduate