Narayana Health·Healthcare·1 month ago
1 month ago
Bangalore Product Manager KA 560099
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What you'll do
- Own and drive product roadmaps for multiple products within the Medha portfolio, ensuring alignment with organisational strategy and business goals.
- Translate high-level business objectives into clearly defined epics, user stories, and prioritised backlogs.
- Lead quarterly and annual roadmap planning cycles in collaboration with Leadership, balancing strategic bets with near-term delivery commitments.
- Continuously evaluate and re-prioritise the roadmap based on user feedback, competitive signals, and data insights.
- Partner closely with Leadership to understand strategic intent and cascade it into product direction.
- Work hand-in-hand with the Design team to drive user research, define experience requirements, and review design artefacts.
- Collaborate with Engineering to scope, estimate, and deliver features on time with high quality — participating in sprint planning, grooming, and retrospectives.
- Engage with the Quality team to define acceptance criteria, support UAT, and ensure post-release stability.
- Lead user onboarding and training sessions for new product releases, ensuring clinical and operational users are confident and proficient.
- Create and maintain user-facing documentation, FAQs, and training guides tailored to varied user personas (clinical, operational, administrative).
- Serve as the primary escalation point for user queries, coordinating with Engineering and QA for swift resolution of product issues.
- Track recurring issues and user pain points, feeding them into the product roadmap as prioritised improvement items.
What they're looking for
- Master's in Business Administration (MBA) from a premier institute preferred; equivalent analytical or technical postgraduate qualification considered.
- 3 – 6 years in product management, preferably in health-tech, enterprise SaaS, or data/analytics-driven products.
- Bengaluru (primary); travel as required.
Nice to have
- Master's in Business Administration (MBA) from a premier institute preferred
- Familiarity with HIS/EMR systems, clinical workflows, or hospital operations is a significant advantage.
- Experience with analytics or BI tools is a strong advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Narayana Health:
Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals in India and Overseas. Our mission is to deliver high-quality, affordable healthcare services to the broader population. Narayana Health Group is India’s leading healthcare provider and one of the largest hospital groups in the country, with a network of 21 hospitals, 5 heart centres, and 19 primary care facilities. The NH group treats over 2.6 Million patients every year from over 78 countries, covering 30+ medical specialities.
Our Centers of Excellence help in treating Adult & Pediatric patients, and we have one of the largest transplant centers in India. We have a strong presence across 17 locations in India, and an overseas hospital in the Cayman Islands, USA. Two of our hospitals have international accreditation from the Joint Commission International (JCI), and 19 hospitals have domestic accreditation from the National Accreditation Board for Hospitals (NABH).
For more details, please refer to our website at: https://www.narayanahealth.org
About Medha:
Medha is the Advanced Analytics & AI arm of Narayana Health, focused on transforming healthcare through data, intelligence, and thoughtfully designed digital products. Our mission is to simplify decision-making across hospitals, clinics, and care teams by bringing clarity, precision, and actionability to every layer of healthcare operations.
Our products power large health systems, influence mission-critical workflows, and support clinical and non-clinical teams in delivering safer, faster, and more coordinated care.
For more details, please refer to our website at https://www.medha-analytics.ai/
Why Join Medha:
- Shape next-generation healthcare intelligence products that drive decisions for clinicians, operations leaders, and frontline care teams.
- Own and influence multi-product roadmaps from day one, working at the intersection of clinical insight and technology.
- Solve real, high-impact problems — every product you build directly supports patient outcomes, operational efficiency, and healthcare quality.
- Collaborate in a vision-led, cross-functional environment alongside Engineering, Design, Data, and Clinical domain experts.
- Grow fast in a team that values ownership, analytical rigour, and user empathy equally.
Job Purpose:
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The Product Manager will own product roadmaps across multiple products in the Medha portfolio and lead them through the full lifecycle — from discovery and prioritisation to delivery and post-launch optimisation.
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This role sits at the nexus of Leadership, Design, Engineering, and Quality, and also carries responsibility for user onboarding, training, and first-line query resolution — ensuring products deliver measurable value in live healthcare environments.
Candidate Requirements:
Education: Master's in Business Administration (MBA) from a premier institute preferred; equivalent analytical or technical postgraduate qualification considered.
Experience: 3 – 6 years in product management, preferably in health-tech, enterprise SaaS, or data/analytics-driven products.
Location: Bengaluru (primary); travel as required.
Key Responsibilities:
Product Roadmap Ownership
- Own and drive product roadmaps for multiple products within the Medha portfolio, ensuring alignment with organisational strategy and business goals.
- Translate high-level business objectives into clearly defined epics, user stories, and prioritised backlogs.
- Lead quarterly and annual roadmap planning cycles in collaboration with Leadership, balancing strategic bets with near-term delivery commitments.
- Continuously evaluate and re-prioritise the roadmap based on user feedback, competitive signals, and data insights.
Cross-functional Collaboration
- Partner closely with Leadership to understand strategic intent and cascade it into product direction.
- Work hand-in-hand with the Design team to drive user research, define experience requirements, and review design artefacts.
- Collaborate with Engineering to scope, estimate, and deliver features on time with high quality — participating in sprint planning, grooming, and retrospectives.
- Engage with the Quality team to define acceptance criteria, support UAT, and ensure post-release stability.
User Training & Query Resolution
- Lead user onboarding and training sessions for new product releases, ensuring clinical and operational users are confident and proficient.
- Create and maintain user-facing documentation, FAQs, and training guides tailored to varied user personas (clinical, operational, administrative).
- Serve as the primary escalation point for user queries, coordinating with Engineering and QA for swift resolution of product issues.
- Track recurring issues and user pain points, feeding them into the product roadmap as prioritised improvement items.
Discovery & Validation
- Conduct user interviews, contextual inquiry, and observational research across hospital environments to deeply understand workflows and unmet needs.
- Perform market research and competitive analysis to identify opportunities for product differentiation and innovation.
- Define and validate hypotheses through rapid prototyping, pilots, and structured feedback loops.
Product Documentation & Metrics
- Author and maintain comprehensive product documentation: PRDs, user stories, feature specifications, and release notes.
- Define product KPIs and success metrics; build dashboards and reports to track adoption, engagement, and outcome impact.
- Drive post-launch reviews, compiling lessons learned and sharing actionable recommendations with stakeholders.
Go-to-Market & Stakeholder Communication
- Develop product positioning, messaging frameworks, and internal communication plans for major releases.
- Present product updates, roadmap reviews, and strategic proposals to senior leadership with clarity and confidence.
- Maintain strong relationships with key internal stakeholders — hospital operations, clinical leads, finance, and IT — to ensure product adoption and feedback loops are active.
Required Skills:
- Roadmap Strategy & Execution: Proven ability to own multi-product roadmaps, balance competing priorities, and drive end-to-end delivery.
- Stakeholder Communication: Exceptional verbal and written skills — able to craft compelling narratives for C-suite, clinical, and engineering audiences alike.
- Analytical & Data-Driven Mindset: Comfortable working with data, dashboards, and metrics; experience with analytics or BI tools is a strong advantage.
- User Empathy & Product Sense: Deep ability to translate user pain points and behavioural insights into impactful product decisions.
- Agile Fluency: Hands-on experience leading Agile/Scrum ceremonies; familiarity with tools such as Jira, Confluence, or equivalent.
- Technical Literacy: Solid understanding of APIs, data pipelines, system architecture, and cloud platforms — enough to have credible conversations with engineering teams.
- Training & Enablement: Demonstrated ability to design and deliver training programmes for diverse user groups in operational environments.
- Issue Identification & Resolution: Skilled at diagnosing product issues, triaging urgency, and coordinating rapid cross-functional resolution.
- Healthcare Domain Knowledge (Preferred): Familiarity with HIS/EMR systems, clinical workflows, or hospital operations is a significant advantage.
Healthcare
Company
Narayana HealthHealthcare
Bengaluru, India
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