NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
1 month ago
Apply with autofill
Apply with autofill
Citi·BFSI·1 month ago
1 month ago

Banking: IGS : Business Manager : MISG - Vice President

Mumbai, IndiaSenior · 12-18 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Citi

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • investment banking
  • process improvement
  • artificial intelligence
  • financial markets

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Drive Strategic Change: Develop and execute a strategy to move the team's work "up the value chain." This means finding new ways for the team to provide more complex, analytical insights.
  • Innovate with AI and Technology: Spearhead the use of AI and other technologies to improve our research capabilities and re-engineer our processes for better efficiency and service.
  • Collaborate Globally: Build strong relationships with senior investment bankers and other leaders in our offices worldwide. You'll work to understand their needs and ensure your team is providing the best possible support for their deals.

What they're looking for

  • 10+ years of progressive experience in banking, finance, or a related field
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • A strong understanding of financial markets and concepts
  • Commitment to maintaining data accuracy, confidentiality, and ethical standards.
  • Bachelor's/University degree or equivalent experience in finance, economics, business administration, or a related field.

Nice to have

  • Master's degree preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

The Banking Support Lead Analyst is a senior role within the Banking team, responsible for the expert execution of a variety of support functions to ensure team efficiency and effectiveness. The overall objective is to provide specialized, reliable, and high-quality support to key banking processes.

About the Team

Mumbai Information Services Group (MISG), provides essential information and research support to our banking teams across the globe. The group is a key partner to our investment bankers, helping them with research for pitching and executing major M&A and financing deals.

The Role

We are looking for a forward-thinking leader to guide the team as it evolves from a traditional secondary research provider into a high-value business and analytical support. A big part of this role is to creatively integrate Artificial Intelligence (AI) to make our processes smarter and more efficient.

Your Responsibilities

  • Drive Strategic Change: Develop and execute a strategy to move the team's work "up the value chain." This means finding new ways for the team to provide more complex, analytical insights.
  • Innovate with AI and Technology: Spearhead the use of AI and other technologies to improve our research capabilities and re-engineer our processes for better efficiency and service.
  • Collaborate Globally: Build strong relationships with senior investment bankers and other leaders in our offices worldwide. You'll work to understand their needs and ensure your team is providing the best possible support for their deals.

What We're Looking For in a Candidate

We're seeking a leader with a unique blend of skills and experience:

  • Investment Banking Knowledge: You should have a good understanding of investment banking products and the current M&A environment.
  • Process Improvement Mindset: We need someone who can analyze our current workflows and find opportunities for process re-engineering, especially by leveraging AI tools.
  • Global Team Leadership: You have experience managing a functional team, ideally one that works across different shifts and global offices.
  • Client-Focused: A strong desire to improve the quality and impact of the services provided to our investment bankers will be a huge plus.

Qualifications:

  • 10+ years of progressive experience in banking, finance, or a related field
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • A strong understanding of financial markets and concepts
  • Commitment to maintaining data accuracy, confidentiality, and ethical standards.

Education:

  • Bachelor's/University degree or equivalent experience in finance, economics, business administration, or a related field.
  • Master's degree preferred.

------------------------------------------------------

Job Family Group:

Institutional Banking

------------------------------------------------------

Job Family:

Investment Banking

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

BFSI

Company

CitiBFSI
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citi's careers site·first seen 24 Jul 2026·last verified 10 Sept 2026·How we source jobs

Similar jobs

  • GTS Alternatives Technology Lead - Vice President at State StreetBengaluru, India–match not yet calculated
  • Core Java Backend Lead Analyst - Vice President at CitiPune, India–match not yet calculated
  • Python Microservices and Distributed Systems Lead - Vice President at CitiPune, India–match not yet calculated
  • Java Microservices and Kafka Engineer - Assistant Vice President at CitiPune, India–match not yet calculated
  • Corporate Actions - Assistant Vice President at State StreetPune, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom