Banquets Bartender - Banqueting Operations

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 17.91/hr.

License Requirements: Smart Serve Certificate, Criminal Background Check

OVERVIEW:  

The Banquets Bartender is responsible for providing exceptional beverage service during casino-hosted banquets, special events, conferences, weddings, and private functions. This role involves preparing and serving alcoholic and non-alcoholic beverages, maintaining a professional and engaging guest experience, and ensuring compliance with all liquor regulations and responsible service standards. The Banquets Bartender works closely with the Banquets and Events team to support successful event execution while upholding the casino's high standards of hospitality, service, and guest satisfaction.

RESPONSIBILITIES:  

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible 

• Expedite guests and/or server’s orders including the mixing and serving of beverages 

• Thank guests with genuine appreciation and provide a fond farewell 

• Anticipate guests’ service needs and provide service to each guest quickly and accurately 

• Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service  

• Monitor bar area for seating availability, service, safety and well-being of the guest  

• Take the guest order, always trying to use suggestive/ upselling techniques 

• Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers 

• Process all guest orders thru the POS terminal  

• Clear and re-set bar top and tables in bar area  

• Thank guests with genuine appreciation and provide a fond farewell 

• Maintain cleanliness of work areas throughout the shift 

• Notify management of maintenance repair issues  

• Complete any additional reasonable requests by management  

• Handling cash & other forms of payment 

• Making proficient sales transactions - using a point-of-sale system 

• Properly checks I.D.s – for guests who appear to be under 30 years old 

• Demonstrating responsible alcohol service 

• Demonstrating impeccable product knowledge 

• Answering questions - accurately and politely 

• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience 

• Directing guests to areas & restrooms 

• Creating memorable experiences 

• Entertaining guests with AMPLIFIED SERVICE 

• Lives the Brand.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:  

• Must be at least 19 years of age  

• Follows all food safety & sanitation procedures 

• Must be Smart Serve certified 

• Practicing all general safety standards 

• Performing duties which require bending & reaching 

• Lifting & transporting up to 25 pounds 

• Standing or walking, for up to 8+ hours 

• Maintaining a well-groomed appearance (��having a plan”) 

• Following all uniform guidelines 

• Recycling products, where possible 

• Remaining calm in a hectic, fast-paced atmosphere 

• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency 

• Displaying a positive and outwardly friendly attitude toward guests 

• Maintaining HRC’s 5 core Values and Mission Statement 

• Must be fluent in English and able to communicate effectively in both spoken and written English.    

• Remaining calm in a hectic, fast-paced atmosphere 

• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency 

• Displaying a positive and outwardly friendly attitude toward guests