BCS Client Management Canada Business Engagement Partner

Take on the role of Senior Specialist - Operations Management, serving as the primary liaison for Client Management Operations in Canada. Drive adoption of services, ensure operational excellence, and lead continuous improvement initiatives. Ideal for experienced professionals with a strong background in client operations and stakeholder engagement.

Skills

• client onboarding
• service agreement execution
• financial crime screening
• operational delivery
• stakeholder management
• continuous improvement
• kpi management
• sla management
• process improvement
• change management
• root cause analysis
• governance and compliance
• performance dashboard reporting
• project management
• cross-functional collaboration
• lean
• six sigma
• process mapping
• client lifecycle management
• insurance operations
• financial services operations
• presentation skills
• problem solving
• operational risk management
• offshore team coordination
• french language