Birlasoft·IT Services·28 days ago
28 days ago
Bengaluru Service Now Technical Lead Cloud & Infra Engg INDI
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What you'll do
- Configure, and implement ServiceNow solutions using platform best practices and scalable architecture principles.
- Managed deployments across Dev, QA, and Prod environments using Update Sets, ensuring smooth and controlled releases.
- Build and support integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs.
- Partner with business stakeholders to understand requirements, document solution options, and translate needs into technical designs.
- Support platform enhancements, production support, defect resolution, upgrades, patching, and operational maintenance activities.
- Participate in solution design reviews, technical governance, code reviews, and release readiness discussions.
- Perform troubleshooting, root cause analysis, performance tuning, and issue remediation across ServiceNow applications and integrations.
- Create and maintain technical documentation, configuration specifications, support procedures, and knowledge articles.
- Partner with testing and business teams to support functional testing, regression testing, UAT, and production validation.
What they're looking for
- Experience in configuring and implementing ServiceNow solutions using platform best practices and scalable architecture principles
- Experience managing deployments across Dev, QA, and Prod environments using Update Sets
- Experience building and supporting integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
- Configure, and implement ServiceNow solutions using platform best practices and scalable architecture principles.
- Managed deployments across Dev, QA, and Prod environments using Update Sets, ensuring smooth and controlled releases.
- Build and support integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs.
- Partner with business stakeholders to understand requirements, document solution options, and translate needs into technical designs.
- Support platform enhancements, production support, defect resolution, upgrades, patching, and operational maintenance activities.
- Participate in solution design reviews, technical governance, code reviews, and release readiness discussions.
- Perform troubleshooting, root cause analysis, performance tuning, and issue remediation across ServiceNow applications and integrations.
- Create and maintain technical documentation, configuration specifications, support procedures, and knowledge articles.
- Partner with testing and business teams to support functional testing, regression testing, UAT, and production validation.
IT Services
Company
BirlasoftIT Services
Bengaluru, India
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