:quality(90)/)
Bensenville Road Logistics Healthcare Operations Specialist IL 60106 1039
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About this role
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Road Logistics Operations Specialist is responsible for managing customer interactions and ensuring the smooth execution of road logistics operations within the Healthcare vertical. This includes responding to inquiries, processing orders, coordinating transportation resources, and maintaining service quality standards in a GxP-regulated environment.
- Serve as the primary point of contact for customers via phone and email.
- Receive and process bookings through email or direct integration into the Transportation Management System (TMS), including EDI and E-Booking orders.
- Secure transportation resources by coordinating with carrier partners.
- Confirm bookings with shippers, consignees, or both parties.
- Schedule and manage appointments for pickups and deliveries.
- Monitor shipment progress and ensure adherence to planned schedules.
- Communicate any deviations from the transport plan promptly and effectively.
- Capture all transportation status updates required for customer-specific KPIs.
- Perform file maintenance and corrections as needed to reflect service changes.
- Promote and solicit additional or new service offerings to customers.
- Address and resolve complex customer issues with professionalism and courtesy.
- Collect and document customer feedback for continuous improvement.
- Coordinate and support quality matters related to KN’s Products HealthChain/SecureChain and Semicon.
- Adhere to internal healthcare guidelines, procedures, and minimum requirements as defined in the Global Quality HealthChain Guideline.
- Ensure training compliance according to the defined training matrix (for self, as applicable).
- Maintain basic GxP awareness, including relevant guidelines and other applicable standards.
What we would like you to bring
- 1+ years of logistics experience required.
- High school diploma required; higher education preferred.
- Proven ability to make sound decisions under pressure, especially when faced with limited options.
- Strong sense of urgency and capability to manage multiple tasks simultaneously.
- Decisive, proactive, and solution-oriented mindset.
- Flexibility to work second shift, swing shift, and occasional non-national holidays or weekends based on customer requirements.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage for this position is between $26.44-$31.25. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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Company
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