Amazon·E-commerce·7 days ago
7 days ago
Beta Ops Program Manager, Amazon Leo
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What you'll do
- Own tester recruiting and onboarding for beta programs, building the pipeline of qualified testers and guiding them smoothly from first interest through activation across every market where Leo operates.
- Build and nurture a community of prospective participants, screen and qualify candidates, and run targeted recruitment using persona frameworks, engagement scoring, and demographic matching to assemble the right mix of testers for each program.
- Manage the onboarding journey so approved testers move smoothly from interest through eligibility, consent, and activation, removing friction at each step and keeping testers informed and engaged.
- Build and maintain the tools, forms, trackers, and communications that keep the pipeline organized, auditable, and easy for testers and partner teams to navigate.
- Define and track metrics that show recruiting and onboarding are healthy—recruitment funnel conversion, time-to-onboard, cohort quality/match rate, and tester engagement—and continuously tighten processes as the program scales.
What they're looking for
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience owning a recruitment, intake, onboarding, or similar end-to-end pipeline
- Strong organizational skills and attention to detail, with the ability to manage multiple workstreams simultaneously
Nice to have
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience running user trials, beta, field testing or collecting customer feedback
- Experience in stakeholder and communication management
- Familiarity with recruitment or segmentation approaches such as persona frameworks, engagement scoring, or demographic matching
- Experience building repeatable processes and tools that scale (trackers, intake forms, onboarding workflows)
- Background in hardware, connectivity, telecommunications, or consumer electronics
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.
We are looking for a Beta Ops Program Manager to own tester recruiting and onboarding for these programs. In this role, you will build the pipeline of qualified testers for all beta programs and guide them smoothly from first interest through activation across every market where Leo operates. You will work across a wide set of partners—beta program leads, user research, and field operations—to turn recruiting and onboarding into repeatable, scalable beta operations that grow with the program.
Key job responsibilities
You will own the end-to-end tester lifecycle for every internal beta program On recruiting, you will build and nurture a community of prospective participants, screen and qualify candidates, and run targeted recruitment using persona frameworks, engagement scoring, and demographic matching to assemble the right mix of testers for each program. You will balance speed and quality to keep the pipeline full while ensuring each cohort matches the study's requirements. On onboarding, you will manage the journey so approved testers move smoothly from interest through eligibility, consent, and activation, removing friction at each step and keeping testers informed and engaged. You will build and maintain the tools, forms, trackers, and communications that keep the pipeline organized, auditable, and easy for testers and partner teams to navigate.
Success in this role comes from strong operational execution, attention to detail, and the ability to coordinate many moving parts without dropping any. You will define and track the metrics that show recruiting and onboarding are healthy—recruitment funnel conversion, time-to-onboard, cohort quality/match rate, and tester engagement—and you will continuously tighten processes as the program scales into new territories. The ideal candidate is a highly organized program manager who is comfortable owning operational details end to end, communicates clearly with a broad range of partners, and thrives in a fast-moving, ambiguous environment. You are energized by building the behind-the-scenes machinery that connects real testers to a brand-new connectivity product reaching customers around the world.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience owning a recruitment, intake, onboarding, or similar end-to-end pipeline
- Strong organizational skills and attention to detail, with the ability to manage multiple workstreams simultaneously
- Experience running user trials, beta, field testing or collecting customer feedback
- Experience in stakeholder and communication management
- Familiarity with recruitment or segmentation approaches such as persona frameworks, engagement scoring, or demographic matching
- Experience building repeatable processes and tools that scale (trackers, intake forms, onboarding workflows)
- Background in hardware, connectivity, telecommunications, or consumer electronics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, WA, Redmond - 82,700.00 - 129,800.00 USD annually
We are looking for a Beta Ops Program Manager to own tester recruiting and onboarding for these programs. In this role, you will build the pipeline of qualified testers for all beta programs and guide them smoothly from first interest through activation across every market where Leo operates. You will work across a wide set of partners—beta program leads, user research, and field operations—to turn recruiting and onboarding into repeatable, scalable beta operations that grow with the program.
Key job responsibilities
You will own the end-to-end tester lifecycle for every internal beta program On recruiting, you will build and nurture a community of prospective participants, screen and qualify candidates, and run targeted recruitment using persona frameworks, engagement scoring, and demographic matching to assemble the right mix of testers for each program. You will balance speed and quality to keep the pipeline full while ensuring each cohort matches the study's requirements. On onboarding, you will manage the journey so approved testers move smoothly from interest through eligibility, consent, and activation, removing friction at each step and keeping testers informed and engaged. You will build and maintain the tools, forms, trackers, and communications that keep the pipeline organized, auditable, and easy for testers and partner teams to navigate.
Success in this role comes from strong operational execution, attention to detail, and the ability to coordinate many moving parts without dropping any. You will define and track the metrics that show recruiting and onboarding are healthy—recruitment funnel conversion, time-to-onboard, cohort quality/match rate, and tester engagement—and you will continuously tighten processes as the program scales into new territories. The ideal candidate is a highly organized program manager who is comfortable owning operational details end to end, communicates clearly with a broad range of partners, and thrives in a fast-moving, ambiguous environment. You are energized by building the behind-the-scenes machinery that connects real testers to a brand-new connectivity product reaching customers around the world.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Basic Qualifications
- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience owning a recruitment, intake, onboarding, or similar end-to-end pipeline
- Strong organizational skills and attention to detail, with the ability to manage multiple workstreams simultaneously
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience running user trials, beta, field testing or collecting customer feedback
- Experience in stakeholder and communication management
- Familiarity with recruitment or segmentation approaches such as persona frameworks, engagement scoring, or demographic matching
- Experience building repeatable processes and tools that scale (trackers, intake forms, onboarding workflows)
- Background in hardware, connectivity, telecommunications, or consumer electronics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 82,700.00 - 129,800.00 USD annually
E-commerce
Company
AmazonE-commerce
Redmond, United States of America
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