BORDEAUX - Customer Care Manager (m/f/d)
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What you'll do
- You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site
- Our customers and their satisfaction are in the focus of your attention, and you ensure a great customer journey
- You support the Station Manager in planning staff as well as in training our agents
- You will ensure that our quality standards are maintained, especially in terms of how we treat our customers
What they're looking for
- You have a successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in the areas of car rental, tourism or similar
- You are very high level of service and customer orientation and have a friendly and open personality
- You are absolutely hands-on (so you don't have a problem getting your hands dirty) and have good communication skills face to face
- You are a resilient problem solver and organizational talent
- You are fluent in English and French
- You have a class B driver's license
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Why roadsurfer?
TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station
CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
DISCOUNTS: Use our Corporate Benefits Platform & Friends Discounts
HEALTH INSURANCE: Roadsurfer covers 50% of your health insurance contribution
MEAL VOUCHERS: 60% covered by roadsurfer
The role - your passion
You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site
Our customers and their satisfaction are in the focus of your attention, and you ensure a great customer journey
You support the Station Manager in planning staff as well as in training our agents
You will ensure that our quality standards are maintained, especially in terms of how we treat our customers
What you need to surf the wave with us
You have a successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in the areas of car rental, tourism or similar
You are very high level of service and customer orientation and have a friendly and open personality
You are absolutely hands-on (so you don't have a problem getting your hands dirty) and have good communication skills face to face
You are a resilient problem solver and organizational talent
You are fluent in English and French
You have a class B driver's license
Your Salary
We ❤️ transparency. The salary range for this position is between 26,000 EUR and 28,000 EUR gross per year. We are currently introducing salary bands in our job descriptions to ensure that all employees are treated fairly. Once we get to know each other better during the application process and can assess your skills and experience more precisely, we will work together to determine which level within the salary band is the best fit for you. In an annual feedback meeting, your salary will be reviewed at least once a year.
Ready to surf?
We look forward to receiving your application! If you have any questions, feel free to reach out to us at team@roadsurfer.com, and we will get back to you as soon as possible. Please apply exclusively via our application tool – this ensures nothing gets lost and allows us to process your application quickly.
ABOUT #ROADSURFER
We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!
Company
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