Responsibilities / Tasks
Service Sales
- Responsible for service sales budget and gross margin achievement
- Maintain machine installed databases.
- Follow up on spare parts & service quotations.
- Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
- Actively promote SLA and renewal for expiry SLA.
- Monitor and follow up on account receivable.
- Plan regular visits to customer site and maintain strong relationships with existing clients
- Review customer needs and proactively add value to strengthen service package.
- Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
- Act as the primary contact for all service-related commercial activities for Separators and Decanters.
- New machines sales support – technical support and onsite meeting.
Service Operation
- Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
- First point of contact for service sales and service execution
- Monitor overhaul execution and job reporting
- Monitor and control stock level
- Fulfilling ISO and local governance requirement
- Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
- Participate in the preparation of annual service departmental budget and capital appropriation.
- Makes clear agreements with internal and external parties and ensures compliance & safety
- Execute any new direction from superior / organization
- To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
- Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.
Your Profile / Qualifications
- Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
- Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
- Minimum 3 - 5 years of managing responsibility in similar industry
- Good oral, written and presentation skills in the English language are essential.
- Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
Did we spark your interest?
Then please click apply above to access our guided application process.
