Branch Specialist Technical Support

The individual selected for this role will be expected to work at Store #5413 located at: 90 Carando Drive, Springfield, MA  01104.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays. 

This position is essential to the success of our retail stores. Technical Support Specialists work closely with wholesale customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Technical Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Technical Support Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. 

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.