Burlington Store Sales Manager NC 27215

Overall Job Summary

The Store Sales Manager is responsible for leading selling, service, front-of-store presentation, Team Leader execution, Customer loyalty, and sales capability in over $9M stores. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution throughout the day through the Sales Team, and key sales-floor presentation standards.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Deliver financial results
• Work assigned schedules based on business needs.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Role applies to over $9M stores in the updated operating model; under $9M stores assign these Sales Manager responsibilities to the Store Manager.
• Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
• Use A+ Coaching to develop Team Leaders and Sales Team Members, with focus on selling behaviors, Customer engagement, and execution accountability.
• Serve as the leader for Team Leaders in over $9M stores and ensure Team Leader ownership of assigned areas is executed.
• Own Customer loyalty, selling skills, monthly training for Sales Team Members, and all selling metrics including HIGH 5.
• Build and sustain a culture of product knowledge training with the Sales Team.
• Maintain mobile merchandisers at the front of store.
• Maintain Center Court presentation and execution.
• Maintain Garden Center, Live Goods Center, and Tent standards.
• Ensure BOPIS picks are completed throughout the day through the Sales Team.
• Maintain vestibule presentation and cleanliness.
• Oversee front-end execution, including Cashier daily responsibilities, service expectations, and Customer throughput.
• Maintain 2-tier and 3-tier baskets according to presentation standards.
• Own front sidewalk presentation, including signage, in over $9M stores.
• Own Worksheet Feed/Food Order process in over $9M stores.
• Support Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

Experience: Previous retail leadership experience is required. Prior sales and supervisory experience strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education:  High school diploma or the equivalent is required.  Bachelor’s degree from an accredited college or university in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Experience with customer Service and selling skills.
• Excels in a fast paced work environment.

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.