Business Analyst - Banking & Finance
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What you'll do
- Support end-to-end mapping of customer journeys across Trade Finance products including Documentary Trade (LCs, Guarantees, Collections) and Open Account (SCF, Receivables Finance)
- Define "as-is" and "to-be" customer journeys, identifying pain points, inefficiencies, and opportunities for digital and API enablement
- Embed client journeys into product design, API scope, and delivery roadmaps, collaborating with business, coverage, and client teams to validate findings
- Work closely with Trade Lab and Engineering teams to define and shape Trade API strategy and use cases, prioritising API-led capabilities such as LC APIs, SCF, and Receivables
- Translate business requirements into architectural and design artefacts, including solution blueprints and documentation standards
- Support RFPs, vendor onboarding, and solution evaluation, ensuring alignment to governance forums including Design Authority and Architecture Review Boards
- Identify and manage dependencies, risks, and integration constraints across complex, multi-system environments
What they're looking for
- Strong domain experience in Trade Finance with a solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping and service design, with the ability to translate client needs into product and technical solutions
- Familiarity with cloud, data, and modern architecture patterns, and experience working in Agile or hybrid delivery models
- Strong stakeholder engagement and communication skills, with an understanding of governance frameworks and design review processes
Nice to have
- Experience with Trade platforms such as Surecomp, Finastra, FIS, or Credble
- Knowledge of Trade digitisation initiatives
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Are you looking for an exciting new opportunity?
Join one of the world's leading IT services, consulting, and business solutions organization. Backed by decades of experience, the company consistently ranks among the top global IT service providers. With an international presence across multiple countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.
The consulting firm has partnered with a leading banking and financial services organisation and is seeking an experienced Customer Journey Manager for a 12-month hybrid contract based in London or Edinburgh (2 days on-site per week). The role focuses on redesigning end-to-end customer journeys across Trade Finance products, shaping API strategy, and driving digital transformation initiatives for a major financial services environment.
Don’t miss out on this exciting opportunity and apply today!
Responsibilities:
- Support end-to-end mapping of customer journeys across Trade Finance products including Documentary Trade (LCs, Guarantees, Collections) and Open Account (SCF, Receivables Finance)
- Define "as-is" and "to-be" customer journeys, identifying pain points, inefficiencies, and opportunities for digital and API enablement
- Embed client journeys into product design, API scope, and delivery roadmaps, collaborating with business, coverage, and client teams to validate findings
- Work closely with Trade Lab and Engineering teams to define and shape Trade API strategy and use cases, prioritising API-led capabilities such as LC APIs, SCF, and Receivables
- Translate business requirements into architectural and design artefacts, including solution blueprints and documentation standards
- Support RFPs, vendor onboarding, and solution evaluation, ensuring alignment to governance forums including Design Authority and Architecture Review Boards
- Identify and manage dependencies, risks, and integration constraints across complex, multi-system environments
Skills/Must Have:
- Strong domain experience in Trade Finance with a solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping and service design, with the ability to translate client needs into product and technical solutions
- Familiarity with cloud, data, and modern architecture patterns, and experience working in Agile or hybrid delivery models
- Strong stakeholder engagement and communication skills, with an understanding of governance frameworks and design review processes
- Desirable: experience with Trade platforms such as Surecomp, Finastra, FIS, or Credble, and knowledge of Trade digitisation initiatives
Contract Details:
- Duration: 12 months
- Location: London/Edinburgh (Hybrid - 2 days on-site)
- Start Date: ASAP
Salary:
- Market rate
Company
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