Impact Hr & Km Solutions·15 days ago
15 days ago
Business Development Manager – E-commerce - Nashik
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What you'll do
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints and issues in a timely and efficient manner.
- Provide accurate information about products, services, policies, and procedures.
- Maintain customer records and update information in CRM systems.
- Escalate complex issues to relevant departments when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet service quality standards, productivity targets, and customer satisfaction goals.
- Assist customers with account-related queries, transactions, and service requests.
- Ensure compliance with company policies and service protocols.
What they're looking for
- 2 - 3 Years experience
- Graduate
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Respond to customer inquiries via phone, email, chat, or other communication channels.Resolve customer complaints and issues in a timely and efficient manner.Provide accurate information about products, services, policies, and procedures.Maintain customer records and update information in CRM systems.Escalate complex issues to relevant departments when necessary.Follow up with customers to ensure issue resolution and satisfaction.Meet service quality standards, productivity targets, and customer satisfaction goals.Assist customers with account-related queries, transactions, and service requests.Ensure compliance with company policies and service protocols.
Experience
2 - 3 Years
No. of Openings
1
Education
Graduate
Role
Business Development Manager
Industry Type
IT Services & Consulting
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face Interview Location
Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik
Company
Impact Hr & Km Solutions
Nashik, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.