Business Operations & Project Management, Senior Analyst, Revenue Cycle
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About this role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
The Senior Analyst, Revenue Cycle plays a key role in advancing initiatives that strengthen Revenue Cycle operations, systems, and cross-functional execution. This role brings together revenue cycle knowledge, project coordination, and business process expertise to support colleague onboarding and offboarding, maintain system access standards, contribute to strategic projects, and serve as a subject matter expert for digital and system-related initiatives impacting Revenue Cycle.
This position partners closely with operations, digital, and enterprise teams to help ensure Revenue Cycle priorities are reflected in business and system decisions. The Senior Analyst, Revenue Cycle contributes to department performance and strategic growth by driving process improvements, simplifying workflows, and supporting innovative solutions that improve efficiency, accuracy, productivity, and customer satisfaction across the organization.
Responsibilities:
Onboarding Enhancements and Access Support:
- Maintain onboarding access documentation and related processes, updating materials as business needs and systems evolve
- Identify and implement resources that improve the onboarding experience for new colleagues
- Support the Revenue Cycle Leadership Team with provisioning access, telecom system setup, and call-recording processes
- Troubleshoot access and system issues for new hires throughout onboarding
Project, Program, Strategic Management and Business Growth:
- Support strategic initiatives and business growth related to digital platforms, website capabilities, and Revenue Cycle operations
- Lead system and process-related projects from planning through implementation, including system enhancements, workflow changes, documentation, and cross-functional coordination
- Partner with IT developers, business analysts, and business stakeholders to gather and document system requirements tied to regulatory, contractual, operational, and efficiency-focused initiatives
- Coordinate implementation readiness by aligning key resources, tracking deliverables, and helping ensure process, policy, and procedural updates are completed
Digital Subject Matter Expert (SME) and Process support:
- Serve as the Revenue Cycle subject matter expert for digital initiatives and related system enhancements
- Manage monthly digital communication efforts and represent Revenue Cycle in Digital Champion forums and discussions
- Identify opportunities to use automation and AI-enabled tools to improve workflows, streamline routine work, strengthen team efficiency, and support more effective business processes
Department Training and Support:
- Partner with team leaders to support adoption of new processes, programs, and system functionality through training, guidance, and ongoing operational support
- Reinforce team readiness by helping translate project changes into clear workflows, support materials, and practical next steps for impacted teams
Required Qualifications:
- Minimum 5 years related work experience.
- Strong analytical, organizational, and problem-solving skills
- Ability to manage multiple priorities with a high degree of accuracy and attention to detail
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
Preferred Qualifications:
- Experience performing daily operations in CVS Specialty Pharmacy Reimbursement Department, including advanced knowledge of operations systems and daily process flow
- Experience working in a large, matrixed organization
- Experience supporting change adoption or process improvement efforts
- Exposure to automation, AI-enabled tools, or digital solutions that improve efficiency and workflow effectiveness
Education:
- Verifiable High-School diploma or GED required, Undergraduate degree in business management or other related field preferred
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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