Business Process Associate
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What you'll do
- Prepare accurate and timely quotes for customers in the US and EU regions, applying appropriate pricing, currency, and regional tax/VAT requirements for spare parts and warranty renewals.
- Validate customer Purchase Orders (POs) against agreed quotes, ensuring accuracy in item descriptions, quantities, pricing, and delivery details.
- Process orders promptly within our systems and coordinate with the Billing team to guarantee accurate and on-schedule invoicing.
- Manage end-to-end asset transfer requests for CPaaS (Charging-as-a-Service) and standard assets, ensuring all documentation is legally executed and meets compliance standards.
- Analyze complex transfer scenarios, including 3rd-party involvements and unavailable sellers, by applying elevated scrutiny and routing for appropriate approvals.
- Identify and prevent fraudulent or incomplete asset transfers by rigorously verifying buyer/seller identities and matching station details to ChargePoint records.
- Triage and manage incoming requests via team distribution lists, shared inboxes, and Slack channels, strictly adhering to established SLAs.
- Collaborate cross-functionally with Sales, Legal, Finance, and Customer Success to resolve complex order blockers and escalate issues as necessary.
- Maintain detailed quote logs, follow up on pending or expiring quotes to drive conversion, and provide consistent status updates on open cases.
What they're looking for
- 0–2 years of experience in order management, operations, customer support, or a related field (fresh graduates are welcome to apply).
- Bachelor's degree in any discipline (e.g., B.Com, BBA) or equivalent experience.
- Excellent written and verbal communication skills in English, with the ability to articulate clearly in professional emails and cross-functional discussions.
- Strong attention to detail with a proven ability to spot errors, inconsistencies, and discrepancies in financial or legal documents.
- Ability to multitask and effectively prioritize workflows in a fast-paced environment under pressure.
- Willingness and ability to work night shifts to support US and EU business hours.
- Basic proficiency in MS Office (Outlook, Excel, Word) and familiarity with modern productivity tools (Slack, Google Workspace).
Nice to have
- Prior exposure to order management systems, ERP tools, or CRM platforms such as Salesforce or NetSuite.
- Understanding of commercial terms, including net payment terms, purchase orders, and invoicing processes.
- Experience operating within a global operations or shared services environment.
- Familiarity with DocuSign or other e-signature and document management platforms.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Operations Manager / Team Lead
What You Will Be Doing
In this individual contributor role, you will manage high-volume transactional workflows including quoting, purchase order validation, billing coordination, and asset transfers across different international time zones (US and EU business hours). Your day-to-day will involve scrutinizing complex transfer agreements, flagging discrepancies, and acting as a primary operational liaison via shared inboxes and internal channels. Success in this position requires meticulous attention to detail, a process-oriented mindset, and the ability to triage and resolve issues collaboratively to maintain our service level agreements (SLAs).
What You Will Bring to ChargePoint
- Prepare accurate and timely quotes for customers in the US and EU regions, applying appropriate pricing, currency, and regional tax/VAT requirements for spare parts and warranty renewals.
- Validate customer Purchase Orders (POs) against agreed quotes, ensuring accuracy in item descriptions, quantities, pricing, and delivery details.
- Process orders promptly within our systems and coordinate with the Billing team to guarantee accurate and on-schedule invoicing.
- Manage end-to-end asset transfer requests for CPaaS (Charging-as-a-Service) and standard assets, ensuring all documentation is legally executed and meets compliance standards.
- Analyze complex transfer scenarios, including 3rd-party involvements and unavailable sellers, by applying elevated scrutiny and routing for appropriate approvals.
- Identify and prevent fraudulent or incomplete asset transfers by rigorously verifying buyer/seller identities and matching station details to ChargePoint records.
- Triage and manage incoming requests via team distribution lists, shared inboxes, and Slack channels, strictly adhering to established SLAs.
- Collaborate cross-functionally with Sales, Legal, Finance, and Customer Success to resolve complex order blockers and escalate issues as necessary.
- Maintain detailed quote logs, follow up on pending or expiring quotes to drive conversion, and provide consistent status updates on open cases.
Requirements
- 0–2 years of experience in order management, operations, customer support, or a related field (fresh graduates are welcome to apply).
- Bachelor's degree in any discipline (e.g., B.Com, BBA) or equivalent experience.
- Excellent written and verbal communication skills in English, with the ability to articulate clearly in professional emails and cross-functional discussions.
- Strong attention to detail with a proven ability to spot errors, inconsistencies, and discrepancies in financial or legal documents.
- Ability to multitask and effectively prioritize workflows in a fast-paced environment under pressure.
- Willingness and ability to work night shifts to support US and EU business hours.
- Basic proficiency in MS Office (Outlook, Excel, Word) and familiarity with modern productivity tools (Slack, Google Workspace).
Preferred Qualifications
- Prior exposure to order management systems, ERP tools, or CRM platforms such as Salesforce or NetSuite.
- Understanding of commercial terms, including net payment terms, purchase orders, and invoicing processes.
- Experience operating within a global operations or shared services environment.
- Familiarity with DocuSign or other e-signature and document management platforms.
Location
Chennai, India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.
If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
Company
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