Business Program Manager Lead, Legal Operations
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About this role
This role sits at the intersection of law, operations, and real human impact. As a people leader on the Analytics and Operations (A&O) Team within Microsoft's Corporate, External, and Legal Affairs (CELA), you will build and guide the team that powers the operations behind Employment and Immigration Law (E+I Law), partnering with attorneys, paralegals, and immigration specialists across U.S. Immigration, U.S. Employment Law, Global Employment, and Employment Policy and Compliance to support Microsoft's global workforce. You will set operational strategy, develop and grow a high-performing team of program and operations professionals, and lead the initiatives that support thousands of employees and their families around the world.
Responsibilities
Responsibilities
Guide teams to identify, scope, design, and improve compliant programs that support E+I Law and Microsoft's broader business priorities
Translate organizational goals and leadership direction, including priorities related to artificial intelligence, security, efficiency, and quality, into clear team priorities, objectives, and measurable outcomes
Guide teams overseeing a portfolio of programs and projects, including project plans, RACI frameworks, timelines, milestones, financial management, performance metrics, resource needs, and risk mitigation plans
Guide and mentor teams to understand interconnected systems, identify process gaps and inefficiencies, and implement strategies for operational optimization and simplification
Coach teams to define success criteria and performance metrics, use scorecards and dashboards, and apply data analytics to monitor program performance, identify risks, and create leadership visibility
Guide teams to conduct cost-benefit analyses, drive monthly business reviews, and maintain rhythms that identify what is working, what needs improvement, and when programs should be optimized or retired
Guide teams to execute landing and communication plans, maintain the rhythm of business, and demonstrate program value through data-informed storytelling tailored to stakeholders, partners, and customers
Lead change management efforts by building sponsorship and organizational buy-in
People Leadership
As a manager at Microsoft, you deliver success through empowerment and accountability, by modeling, coaching, and caring:
Model our culture and values, and practice Microsoft's leadership principles in every interaction.
Coach the team by defining clear objectives and outcomes, enabling success across organizational boundaries, and helping the team adapt and learn.
Care for your people by attracting and retaining great talent, understanding each person's capabilities and aspirations, and investing in their growth.
Qualifications
Required Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
- 6+ years management (e.g., people, project, process, vendor, change) experience.
Additional / Preferred Qualifications
Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years people management experience.
Experience leading operations in a legal, regulatory compliance, or professional services environment, with strong executive communication skills and proficiency using data, AI, business intelligence, and productivity tools to improve program outcomes.
Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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