Business Relationship Owner – General

Have you ever thought about being part of a company that reimagines chemistry every day to build a better world?

That’s the purpose of Indorama Ventures, and we want you with us on this journey!

We are looking for innovative, collaborative professionals who are ready to embrace the challenge of working in a company that is constantly expanding internationally.

We value flexibility, partnership, and believe that the impact of our actions goes far beyond the chemical industry.

Here, diversity matters.
Our work environment is inclusive, diverse, and guided by respect, ethics, and equal opportunities for all.

What we’re looking for:

The Business Relationship Owner serves as a key liaison between business stakeholders, IT teams, PMO, and project leadership. This role combines business acumen, technical analysis, and project management discipline to translate business needs into effective solutions, support delivery execution, and ensure value realization.
Key Responsibilities:
Key responsibilities include Process Optimization, deep expertise in specific modules like SCM, SD and MM, Project support and Change Management. This role will support APAC & Oceania users primarily but will be supporting key initiatives & projects globally as part of DBMO Group.
System Troubleshooting & Support
 Provide second level of support to super users Business relationship support wherever required.
 Ensure solutions are global, scalable and improve process & functional efficiency.
Process Optimization
 Analyze, map, and re-engineer business processes to align with SAP best practices and improve efficiency.
 Lead gap analyses, workflow mapping, and data analysis
Continuous Improvement
 Monitor KPIs and performance metrics to assess process effectiveness.
 Drive automation and digital transformation initiatives.
Stakeholder Collaboration
 Work with cross-functional teams (IT, Operations, Finance) to align processes with business goals.
 Translate business needs into functional and technical specifications.
Project Leadership
 Lead or participate in cross-functional projects, including system upgrades, enhancements, and new module implementations.
 Support the planning, coordination, and tracking of project activities, timelines, risks, and deliverables.
 Serve as a liaison between project teams and business stakeholders, ensuring expectations and timelines are aligned.
 Support the PMO with project documentation including charters, status reports, RAID logs, and meeting minutes.
 Contribute to change management activities including communication, training materials, and stakeholder onboarding.
 Support user acceptance testing (UAT) through test case creation, coordination, and validation.
Documentation & Training
 Lead Process documentation (blueprints, user manuals) and Support end-user training to ensure proper system adoption.
 Contribute to solution knowledge base with specific areas of expertise, Develop and document enterprise knowledge in the form of technical articles, and best practices.
 Provide training and support for new processes and tools.

Required Knowledge/Skills:
- Strong knowledge of process mapping tools and methodologies (Lean, Six Sigma).
- Familiarity with ERP systems (SAP, Oracle) and compliance standards.
- Excellent analytical, problem-solving, and communication skills.
- Excellent verbal and written communication skills, with the ability to engage both technical and non-technical audiences.
- Bring strong thought-leadership mindset with clear understanding of business requirements and SAP solutions
- SAP Expertise: Strong knowledge of SAP modules (e.g., SD, MM, SCM). Certification a plus
- Experience in process improvement (Lean, Six Sigma) a plus.
- Experience in Change Management
- End to end SAP Implementation experience a plus

Required Experience:
• 8–10 years of experience in
process improvement or business analysis
within manufacturing or chemical industry.

Required Education:
• Bachelor’s degree in
business, Engineering or related field

What do we offer?

A competitive compensation package, including:
• Health insurance
• WellHub / TotalPass
• Life insurance
• And other exclusive benefits

The division you’ll be joining is a global leader in the chemical industry. We offer a broad portfolio of solutions and high delivery standards to markets such as Crop Solutions, Home and Personal Care, Coatings, Energy & Resources, and Performance Products.

Here, you can make a difference. Join us!