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Jobs / Customer Service Manager in United Kingdom
2 days ago
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PR
Professional·2 days ago
2 days ago

Business Risk Officer - Vice President

Belfast, United KingdomFull-timeSenior · 12-18 yearsCustomer Service Manager

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Must-have skills for this role

  • control testing
  • risk management
  • controls assessment
  • internal audit

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Executing and reporting results of control testing
  • Supervising and coaching junior team members in execution of control testing
  • Monitoring execution of parts of the testing programme to agreed timelines, escalating and resolving obstacles to delivery
  • Maintaining high standards and best practice for execution of testing activities
  • Providing challenge to stakeholders on the design and effectiveness of controls
  • Supporting stakeholders in determining necessary control remediation identified through the testing programme
  • Maintaining strong stakeholder relationships across Front Office, Markets Conduct Risk, Compliance and Operational Risk
  • Presenting impactful summary outputs from the testing programme to stakeholders
  • Providing Markets controls subject matter expertise to stakeholders across all three lines of defence

What they're looking for

  • Relevant experience in Front Office controls testing, internal audit, external audit, independent control reviews, or similar disciplines
  • Understanding of Markets business activities and associated regulations
  • Knowledge of Markets Operational and Compliance risks, and related controls, associated with trading and sales activities
  • Strong understanding of control design assessment and effectiveness testing techniques and practices
  • Experience of coaching and developing team members
  • Experience of overseeing a team to deliver rigor and attention to detail in execution
  • Experience of developing and maintaining effective senior stakeholder relationships
  • Track record of providing constructive, effective challenge to Senior Stakeholders on risk management matters

Nice to have

  • Bachelor / university education

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Citi Global Markets provides world-class solutions and an unmatched global presence. Citi Global Markets serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes (Commodities, Equities, Rates, Spread Products) and currencies, providing an unmatched ability to meet the needs of our clients.

The 1st Line of Defence (1LOD) Markets Controls Testing team is part of Central Control Organisation supporting the Markets business, and is responsible for execution of a comprehensive, risk-based programme of control testing covering all Markets businesses globally. The primary mission of the 1LOD Markets Controls Testing team is to support Management in its continuous monitoring of its control framework and residual risk profiles, thereby supporting responsible provision of financial services to clients and effective risk management for the firm.

This position reports to the Global Markets Control Testing Programme Head, within the Central Testing Utility. The Global Markets Control Testing Programme Head leads and directs a team of approximately 100 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution.

Responsibilities:

This role is to plan, execute and report the results of control testing covering Markets Trading and Sales businesses.

Key responsibilities of the role are:

  • Executing and reporting results of control testing
  • Supervising and coaching junior team members in execution of control testing
  • Monitoring execution of parts of the testing programme to agreed timelines, escalating and resolving obstacles to delivery
  • Maintaining high standards and best practice for execution of testing activities
  • Providing challenge to stakeholders on the design and effectiveness of controls
  • Supporting stakeholders in determining necessary control remediation identified through the testing programme
  • Maintaining strong stakeholder relationships across Front Office, Markets Conduct Risk, Compliance and Operational Risk
  • Presenting impactful summary outputs from the testing programme to stakeholders
  • Providing Markets controls subject matter expertise to stakeholders across all three lines of defence

Knowledge, Experience & Skills:

  • Relevant experience in Front Office controls testing, internal audit, external audit, independent control reviews, or similar disciplines
  • Understanding of Markets business activities and associated regulations
  • Knowledge of Markets Operational and Compliance risks, and related controls, associated with trading and sales activities
  • Strong understanding of control design assessment and effectiveness testing techniques and practices
  • Experience of coaching and developing team members
  • Experience of overseeing a team to deliver rigor and attention to detail in execution
  • Experience of developing and maintaining effective senior stakeholder relationships
  • Track record of providing constructive, effective challenge to Senior Stakeholders on risk management matters

Education:

  • Bachelor / university education preferred, but appropriate industry experience & exceptional delivery track record is as important.

#LI-IQ1

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Company

PR
Professional
Belfast, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Professional's careers site·first seen 23 Sept 2026·last verified 23 Sept 2026·How we source jobs

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