Business Support Administrator
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What you'll do
- Greeting and checking in clients attending private, NHS Right to Choose, or affiliate appointments, in a warm, professional manner.
- Directing clients to the waiting area and ensuring the space is welcoming, tidy, and comfortable.
- General administrative tasks to support the smooth operation of the clinic.
- Updating and maintaining client records and scheduling systems accurately
- Liaising with clinicians for each appointment to confirm client arrivals,
- Liaising with the bookings team if a client does not attend, so appropriate follow-up can be made.
- Arranging tours of the clinic space to affiliates wishing to book therapy rooms.
- Monitoring and supporting use of our online booking system, ensuring affiliates’ room bookings run smoothly.
- Ensuring clinic rooms are set up and ready for appointments.
- Handling general enquiries via phone, email, and in person.
- Ensuring compliance with GDPR, confidentiality, and information governance standards
What they're looking for
- Experience managing appointment bookings, coordinating schedules, or working with diary management systems in a fast-paced administrative environment.
- Experience working in a receptionist, front-of-house, or similar client-facing role.
- A holistic and empathetic approach when interacting with clients and colleagues.
- Excellent communication and interpersonal skills.
- Confident, approachable, and able to create a welcoming environment.
- Organised with strong attention to detail.
- Comfortable using digital systems.
- Ability to multitask and manage competing priorities in a busy clinic environment.
- Positive, proactive, and collaborative approach.
Nice to have
- Experience of working in a healthcare or clinical environment is desirable.
- Experience with online booking systems is desirable.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Evolve Psychology
At Evolve Psychology, we do things differently. Founded in 2014 by Dr Laura Powling, Evolve Psychology began with a bold aim to redefine what clinical and neurodevelopmental psychology means in practice. Laura’s vision was simple yet powerful: to bring care, connection, empathy, and clinical excellence together, with no compromise.
What started as a small practice delivering expert witness and neurodevelopmental assessments has grown into an international independent psychology and neurodevelopmental service providing services across the UK, Ireland and beyond. In the UK, we provide services through the NHS and private, specialising in a variety of pathways, including:
- NHS-funded neurodevelopmental assessments via Right to Choose (online when clinically appropriate and in-person)
- Private neurodevelopmental assessments (online when clinically appropriate and in-person)
- SpLD assessments, including dyslexia and dyscalculia
- Intellectual disability assessments, including cognitive
What sets Evolve apart?
- Expert leadership: Founded and led by Dr Laura Powling, a Consultant Clinical Psychologist with 20+ years’ experience across mental health, neurodevelopmental, psychological and forensic services, bringing deep clinical insight and hands-on leadership to everything we do.
- NHS-accredited provider: Recognised for delivering high-quality services regionally and nationally across the UK.
- Innovative systems: Work with cutting-edge digital workflows and custom-built electronic record systems designed to reduce administrative burden and increase efficiency.
- Values-led culture: Compassion, clarity, and integrity guide everything we do, from team interactions to family support.
- Sustainable growth: With clinics across the UK, a growing digital presence, and a multidisciplinary team of 100+ experts, Evolve is expanding with care, always keeping quality at the centre.
The Role
As Evolve Psychology Services continues to grow, we are looking for a friendly, organised, and proactive Business Support Administrator to join our team at The Harlow at Cardale Park. In this varied role, you will support the effective operation of our service through a range of administrative and business support activities, while also providing a professional and welcoming reception service for clients, clinicians, and affiliates who use our clinical space.
You will be responsible for:
- Greeting and checking in clients attending private, NHS Right to Choose, or affiliate appointments, in a warm, professional manner.
- Directing clients to the waiting area and ensuring the space is welcoming, tidy, and comfortable.
- General administrative tasks to support the smooth operation of the clinic.
- Updating and maintaining client records and scheduling systems accurately
- Liaising with clinicians for each appointment to confirm client arrivals,
- Liaising with the bookings team if a client does not attend, so appropriate follow-up can be made.
- Arranging tours of the clinic space to affiliates wishing to book therapy rooms.
- Monitoring and supporting use of our online booking system, ensuring affiliates’ room bookings run smoothly.
- Ensuring clinic rooms are set up and ready for appointments.
- Handling general enquiries via phone, email, and in person.
- Ensuring compliance with GDPR, confidentiality, and information governance standards
Our Ways of Working:
- Digital workflows and smart administrative tools reduce manual tasks and enhance efficiency across clinics
- A custom-built electronic patient record system, continuously refined based on feedback
- Ongoing training and onboarding to ensure confidence in all tech and systems
Qualifications and experience
- Experience managing appointment bookings, coordinating schedules, or working with diary management systems in a fast-paced administrative environment.
- Experience working in a receptionist, front-of-house, or similar client-facing role.
- Experience of working in a healthcare or clinical environment is desirable.
- A holistic and empathetic approach when interacting with clients and colleagues.
- Excellent communication and interpersonal skills.
- Confident, approachable, and able to create a welcoming environment.
- Organised with strong attention to detail.
- Comfortable using digital systems (experience with online booking systems is desirable).
- Ability to multitask and manage competing priorities in a busy clinic environment.
- Positive, proactive, and collaborative approach.
Why Work with Evolve?
- Work in a modern clinical space designed for both comfort and professionalism.
- A values-led culture where operational excellence, compassion, and staff wellbeing come first
- Generous leave entitlement and a day off for your birthday
- Private healthcare to support your physical and mental health following successful completion of your probation
- Company events
- Pension contributions
This is a full-time position, working Monday to Friday, 37.5 hours per week. Due to the requirements of this role, part-time hours will not be considered.
Company
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