11 days ago

Business Systems & Implementation Manager (CIO Office)

Hyderabad, IndiaFull-timeMid · 5-10 yearsImplementation Consultant

What you'll do

Own the end-to-end rollout of business software: requirement gathering, vendor evaluation, configuration, data migration, go-live
Configure platforms to match how our teams actually work — not how the vendor's demo works
Own the implementation plan, timeline and cutover
Run UAT with the teams who'll use it, and hold the line before go-live
Connect the stack so data flows instead of being re-keyed: Payment gateways, CPaaS / communication, Email, calendar and document tooling, CRM ↔ support ↔ accounting ↔ HR
Use native connectors and low-code tools where possible; brief engineering only where genuinely necessary
Document every integration: what connects to what, what data moves, who to call when it breaks
Train teams properly — not one session at launch, but ongoing, role-specific enablement
Write SOPs and quick-reference guides for each system
Onboard new joiners onto the tools they need from day one
Be the internal go-to person when someone is stuck
Track actual usage per team and per person — licences assigned versus licences used

Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.

Relevant experience in business systems, software implementation, integrations, or operations technology is preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Business Systems & Implementation Manager

Single owner for every piece of software the company runs on.

What you'll own

1. Platform implementation

Own the end-to-end rollout of business software: requirement gathering, vendor evaluation, configuration, data migration, go-live
Configure platforms to match how our teams actually work — not how the vendor's demo works
Own the implementation plan, timeline and cutover
Run UAT with the teams who'll use it, and hold the line before go-live

2. Integrations

Connect the stack so data flows instead of being re-keyed:
Payment gateways — Razorpay, Cashfree, PayU and similar
CPaaS / communication — click-to-call, WhatsApp Business API, SMS, IVR
Email, calendar and document tooling
CRM ↔ support ↔ accounting ↔ HR — the connections between systems, which is where most of the value and most of the breakage lives
Use native connectors and low-code tools where possible; brief engineering only where genuinely necessary
Document every integration: what connects to what, what data moves, who to call when it breaks

3. Training and adoption

Train teams properly — not one session at launch, but ongoing, role-specific enablement
Write SOPs and quick-reference guides for each system
Onboard new joiners onto the tools they need from day one
Be the internal go-to person when someone is stuck

4. Usage monitoring and accountability

Track actual usage per team and per person — licences assigned versus licences used
Report adoption to leadership monthly: what's being used, what's being ignored, what's being worked around
Chase and fix low adoption; find out whether it's a training problem, a configuration problem or a wrong-tool problem
Flag and kill software nobody uses

5. Vendor and cost management

6. Access and hygiene

Qualification

Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
Relevant experience in business systems, software implementation, integrations, or operations technology is preferred.

Mcb

Hyderabad, India

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