Call Center Representative
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What you'll do
- Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
- Internal piloting of new programs before executed out to the external call center
- Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
- Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
- Other duties as assigned
What they're looking for
- 1-3 years’ experience working in a call center / customer care environment
- Excellent customer service both written and verbal
- Excellent typing and grammar skills
- Process focused - structure and consistency is key
- Great attention to detail and strong project management skills
- The ability to successfully work as part of a team and autonomously
- Ability to manage several different projects simultaneously
Nice to have
- Appointments Plus/CRM knowledge a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
Champion Window - Call Center Representative
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour
Responsibilities
* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
* Internal piloting of new programs before executed out to the external call center
* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
* Other duties as assigned
Qualifications
* 1-3 years’ experience working in a call center / customer care environment
* Excellent customer service both written and verbal
* Excellent typing and grammar skills
* Process focused - structure and consistency is key
* Great attention to detail and strong project management skills
* The ability to successfully work as part of a team and autonomously
* Ability to manage several different projects simultaneously
* Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Company
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