Call Center Representative
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What you'll do
- Answer inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Assist patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
- Demonstrate exceptional customer service at all times, ensuring every patient feels valued
What they're looking for
- 1+ years of recent experience as a Call Center Representative or in an administrative role
- Minimum typing speed of 40 WPM
- Strong written and verbal communication skills
- A passion for customer service and helping others!
Nice to have
- Medical setting experience is a plus but not required
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company
Overview
✨Join Our Growing Team at Peak Dental Services!✨
Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we’re looking for an enthusiastic, Call Center Representative to join our dynamic team full-time!
Why Peak Dental Services?
At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We’re a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals.
📆Schedule:
- First 30 days for training: Monday-Friday 7am-3:30pm
- Full-Time Schedule: Monday-Friday, 8:30am-5pm
💵Compensation: $18-$19/hour depending on experience
✅Benefits: We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.
📖 What You’ll Do:
- Answer inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Assist patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
- Demonstrate exceptional customer service at all times, ensuring every patient feels valued
📍Qualifications:
- 1+ years of recent experience as a Call Center Representative or in an administrative role
- Minimum typing speed of 40 WPM
- Medical setting experience is a plus but not required
- Strong written and verbal communication skills
- A passion for customer service and helping others!
Accepting applications until September 30, 2026
Pay Range
USD $18.00 - USD $19.00 /Hr.Company
Company facts come from this company's own listings. We only show what the postings themselves carry.