Call Center Representative – Behavioral Health

Te whiwhinga mahi: The opportunity

We have an exciting new opportunity for an experienced and passionate Registered Nurse to Join Pinnacle Midlands Health Network as a Regional Nurse Coordinator. Lead the coordination of the Supported First Year of Practice (SFYP) programme across Te Manawa Taki/Midlands Region.

In this role, you'll provide leadership and oversight to support graduate nurses transitioning into primary and community care. Bring together providers, educators, clinical leaders, and key stakeholders to enable a coordinated regional approach to workforce development and nursing career pathways.

Build and maintain strong relationships across the health sector, promote high-quality transition-to-practice experiences, strengthen clinical learning environments, and support preceptor capability. You'll also contribute to programme evaluation, continuous improvement, and future workforce planning.

The ideal candidate is a collaborative and influential nursing professional who thrives on building connections, driving positive change, and supporting the future nursing workforce.

The role is a fixed-term position until June 2027, with part-time or flexible working arrangements available for the right candidate.

Ngā āhuatanga kei a mātou: What we offer

• An organisation which strives to uphold Te Tiriti o Waitangi.
  • A great supportive team environment.
  • An opportunity to join a highly skilled team that passionately pursues our purpose of making it easier for people to stay healthy.
  • An environment which encourages a happy, healthy and balanced workforce through flexible workplace offerings and additional gifted leave.
  • A commitment to your health and wellbeing with an offer of medical insurance, EAP services, and free flu vaccinations.

He kōrero mōu: About you

• Registered Nurse with a current New Zealand Annual Practising Certificate (APC).
  • Minimum of five years post-registration clinical nursing experience.
  • Demonstrated understanding of primary, community, or integrated care environments.
  • Strong relationship management, stakeholder engagement, and influencing skills.
  • Experience in workforce development, programme coordination, service improvement, or similar initiatives (desirable).
  • Experience as a clinical mentor, preceptor, educator, or clinical coach (desirable).
  • Sound clinical judgement and an understanding of graduate nurse support needs.
  • Commitment to culturally responsive practice, health equity, and Te Tiriti o Waitangi principles.
  • Proficiency with Microsoft Office 365 and virtual collaboration tools such as Microsoft Teams.
  • Full New Zealand driver's licence.

If you're passionate about supporting graduate nurses and shaping the future of primary and community nursing, we'd love to hear from you.

Mō tō mātou rōpū: About the team

Pinnacle has made an explicit commitment to Māori and our communities to improve equity of health and wellbeing, in accordance with Te Tiriti o Waitangi. We have also made an equity commitment to our Pasifika population.

Elevate your professional growth and personal fulfilment by helping build a sustainable nursing workforce across our region. Bring your purpose to life by supporting graduate nurses, strengthening career pathways, and contributing to better healthcare outcomes for our communities.

To learn more about Pinnacle, visit Pinnacle Incorporated | Everyone healthy, Everyone thriving

Me pēhea te tuku tono: How to apply

Please reach out to Veronique Gibbons at Veronique.gibbons@pinnacle.health.nz to arrange a kōrero before you apply if that is what you need from this process.

Note: We will be screening applications as we receive them to ensure we move swiftly to interview shortly after the advert closes (depending on application numbers this date may change).

You may be asked to complete a pre-interview screen via phone. Please let us know in your application if we need to make any specific accommodations during our process.

Applications close Wednesday, 26 August 2026.