Otdcareers·6 days ago
6 days ago
Call Center Sales Operations Manager - T-Mobile
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What you'll do
- Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
- Develop, implement, and refine operational processes and procedures to improve sales execution.
- Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
- Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
- Train and develop team members to ensure effective execution of sales strategies and operational protocols.
- Monitor performance metrics and provide regular reports to management on key performance indicators.
- Identify areas for automation and technology needs to streamline processes.
What they're looking for
- Bachelor's degree in business, management, or a related field.
- 3+ years of experience in sales operations or management within a call center environment.
- Strong leadership skills with a proven track record of managing and developing teams.
- Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
- Proficiency in CRM software, reporting tools, and Microsoft Office Suite.
- Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.
Key Responsibilities:
- Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
- Develop, implement, and refine operational processes and procedures to improve sales execution.
- Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
- Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
- Train and develop team members to ensure effective execution of sales strategies and operational protocols.
- Monitor performance metrics and provide regular reports to management on key performance indicators.
- Identify areas for automation and technology needs to streamline processes.
Requirements
- Bachelor's degree in business, management, or a related field.
- 3+ years of experience in sales operations or management within a call center environment.
- Strong leadership skills with a proven track record of managing and developing teams.
- Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
- Proficiency in CRM software, reporting tools, and Microsoft Office Suite.
- Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.
Benefits
- Full-Time Hours: 40 hours per week schedule
- Supportive Environment: Classroom training, plus ongoing support for your success!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Culture: Diverse, welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2,000 per person!
Company
Otdcareers
Tampa, United States of America
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