Call Center Travel Consultant
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What you'll do
- Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- Shares knowledge and expertise from personal experiences and/or education study trips
- Develops long-standing relationships with our members and builds referral and repeat business
- Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
- Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals
What they're looking for
- A high school diploma is required
- You need to be able to pass a comprehensive criminal background check and thorough urine sample drug screening
- You must be available to work most Saturdays and some evenings to support goal achievement
- Successful completion of our Travel Consultant Trainee program, which requires some travel for training
- You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
- You have a strong and very comfortable relationship with paperwork, and you are very organized!
Nice to have
- We prefer a 2 or 4-year college degree
- We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Discovering the World- One Member at a Time!
A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.
What does a AAA Travel Consultant do?
Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
Shares knowledge and expertise from personal experiences and/or education study trips
Develops long-standing relationships with our members and builds referral and repeat business
Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
Cross-sell relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals
For the right individual, this opportunity will be a career path for future leadership opportunities. As you progress you will be evaluated to determine proficiencies in sales, customer service, administrative, operations, up-selling, cross-selling and meeting goals. Successful completion of evaluations may result in continued growth opportunities to expand into leadership as a manager.
We offer extensive training to aid you in your career development through The Auto Club University
Regular recognition through various company programs and incentives for trips, cash and prizes
Company sponsored IATAN cards, providing exclusive travel consultant discounts
Love to travel? Personal travel opportunities at discounted pricing
Corporate benefits for insurance products
Paid educational study trips are available for our consultants to promote career development
Quarterly incentives/bonuses for achieving established production tiers
Required / Preferred Skills
A high school diploma is required, but we prefer a 2 or 4-year college degree
You need to be able to pass a comprehensive criminal background check and thorough urine sample drug screening
We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment
Qualifications, does this sound like you?
Travel is not just a hobby or a wish, it’s your passion
You must be available to work most Saturdays and some evenings to support goal achievement
We prepare all of our Travel Consultant Trainees for their new role by ensuring their successful completion of our Travel Consultant Trainee program, which requires some travel for training
You are driven by sales and exceeding your goals
You are computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30WPM
You have a strong and very comfortable relationship with paperwork, and you are very organized!
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Company
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