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Jobs / Customer Service Team Lead in Canada
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Walmart·Retail·14 hours ago
14 hours agoBe an early applicant

(CAN) Team Leader, Operations III (6 Month Contract > BHN - Wed to Sat - 4:30pm to 3:00am) MILTON location

(CAN) ON MISSISSAUGA 07506 ECOMM WHSE LOGISTICS, CanadaContractMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • supervising
  • scheduling
  • training
  • performance management

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Plans and schedules DC personnel to ensure proper staffing in order to receive, order fill or ship products in a productive, safe and cost-efficient manner.
  • Conducts daily start-up meetings; organizes daily assignments/workload to associates, and assigns duties accordingly.
  • Establishes or adjusts work assignments to meet daily production schedules.
  • Trains associates in the proper execution of standard operating procedures (SOP’s).
  • Implements and ensures they are follow, and verifies the accuracy and completeness of all records/documentation activities within the work group.
  • Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service.
  • Maintains time and attendance, productivity and quality records daily.
  • Prepares and generates the daily productivity reports (TPR) or management.
  • Monitors and reports on the key performance indicators (KPI’s)
  • Participates in the selection of operation associates; implements departmental training and job rotation activities; initiates plan to motivate associates; administers performance management (Coaching’s and accountability) including the annual review process; provides development and training in all functional areas.
  • Promotes a positive, inclusive work environment through effectively communicating and interpreting company policies for associates; coaching and counseling, responding to general inquiries, analyzing and resolving work problems in a timely manner and in accordance with company policies
  • Maintains employment related programs and procedures, including health and safety and housekeeping programs, and cultural programs in order to ensure compliance with the relevant legislation and company policy.

What they're looking for

  • Age – 18 or older

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Position Summary...

The Position is responsible for supervising daily distribution center (DC) operations including scheduling, hiring and training of DC Associates. Oversees day to day DC functions in one of the following areas: receiving, order filling or shipping. Prioritizes daily workflow to ensure customer requirements are met.

 

 

What you'll do...

Plans and schedules DC personnel to ensure proper staffing in order to receive, order fill or ship products in a productive, safe and cost-efficient manner.

Conducts daily start-up meetings; organizes daily assignments/workload to associates, and assigns duties accordingly.  Establishes or adjusts work assignments to meet daily production schedules.

Trains associates in the proper execution of standard operating procedures (SOP’s).  Implements and ensures they are follow, and verifies the accuracy and completeness of all records/documentation activities within the work group.

Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service.

Maintains time and attendance, productivity and quality records daily.  Prepares and generates the daily productivity reports (TPR) or management.  Monitors and reports on the key performance indicators (KPI’s)

Participates in the selection of operation associates; implements departmental training and job rotation activities; initiates plan to motivate associates; administers performance management (Coaching’s and accountability) including the annual review process; provides development and training in all functional areas.

Promotes a positive, inclusive work environment through effectively communicating and interpreting company policies for associates; coaching and counseling, responding to general inquiries, analyzing and resolving work problems in a timely manner and in accordance with company policies (i.e. open door, progressive discipline effective documentation and follow-up)

Maintains employment related programs and procedures, including health and safety and housekeeping programs, and cultural programs in order to ensure compliance with the relevant legislation and company policy.

The pay range for this position is $60,000.00 - $75,000.00. Pay will be determined based on relevant experience.

‎ 

L’échelle salariale pour ce poste est de 60,000.00 à 75,000.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 18 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

7095 FIFTH LINE, MILTON, ON L9E 0G1, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

Retail

Company

WalmartRetail
(CAN) ON MISSISSAUGA 07506 ECOMM WHSE LOGISTICS, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Walmart's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

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