NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
6 days ago
Apply with autofill
Apply with autofill
JPMorgan Chase·BFSI·6 days ago
6 days ago

CAO F&BM India Finance Lead - Vice President

Mumbai, IndiaFull-timeSenior · 10+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at JPMorgan Chase

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • financial analysis
  • sap co allocations
  • budget preparation
  • cost tracking

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Lead annual budget preparation and documentation for leadership (yearly budgeting exercise for CAO Admin along with review with functional leads for their areas), ensuring accuracy and completeness.
  • Manage monthly cost tracking, accruals, reclasses, SAP CO allocations, and spend outlook -Own CAO Admin GL review (including expense categorization). Manage central expense tracking (EAW / RUN / Impact Awards) and monthly India CAO Financials (EMR). Billing, invoices & finance controls
  • Oversee billing rule uploads/approvals, monthly unbilled balance clearance, CFO invoice review, and finance controls. Finalize monthly review documents; support vendor meetings and CAO reviews.
  • Deliver monthly India headcount reporting (open positions/new joiners).
  • Reconcile headcount between Essbase and the India Book. Maintain ECCM hierarchy, RDHO updates, and alternate hierarchy.
  • Conduct ad-hoc analysis and thematic reviews; provide actionable insights to support strategic decisions.
  • Collaborate on tech projects (e.g., SAP CO Allocations, Data Enablement).
  • Participate in brainstorming with Finance, CDO, and tech teams; support leadership reviews and CAO review documentation.
  • Partner with CAO Controls on internal audits, control reviews, and risk assessments; ensure compliance and drive the controls agenda for CAO F&BM india teams
  • Run regular connects with India CAO leadership, produce ad-hoc reports, and support review meetings.

What they're looking for

  • 10+ years experience in finance space
  • Proven ability to independently prioritize work, manage surge periods, and deliver under tight deadlines.
  • Strong analytical/problem-solving skills—able to collect, reconcile, interpret data; identify variances/risks; translate into actionable insights.
  • Ability to partner with finance teams locally and globally, and with local operations leads and their teams.
  • Excellent communication and stakeholder-management skills; able to produce clear analyses and executive-ready materials.

Nice to have

  • Bachelor’s Degree in Finance, Accounting, Business Administration, or related field (CA/MBA preferred).
  • Experience running monthly management reporting cycles (e.g., EMR, invoice reviews, controls agenda).
  • Proficiency in Microsoft Excel, Word, PowerPoint; Databricks & AI knowledge is a plus.
  • Headcount reporting, ECCM hierarchy maintenance, and/or hierarchy governance.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

You are a strategic thinker with a passion for financial analysis and operational excellence. As the Finance Lead, India CAO within the India CAO organization, you will play a pivotal role as a trusted finance partner—supporting business-as-usual (BAU) activities, leadership reviews, and tech-enabled initiatives across F&BM deliverables, controls enhancements, and SAP CO allocations.

Job Responsibilities

  • Lead annual budget preparation and documentation for leadership (yearly budgeting exercise for CAO Admin along with review with functional leads for their areas), ensuring accuracy and completeness.
  • Manage monthly cost tracking, accruals, reclasses, SAP CO allocations, and spend outlook -Own CAO Admin GL review (including expense categorization). Manage central expense tracking (EAW / RUN / Impact Awards) and monthly India CAO Financials (EMR). Billing, invoices & finance controls
  • Oversee billing rule uploads/approvals, monthly unbilled balance clearance, CFO invoice review, and finance controls. Finalize monthly review documents; support vendor meetings and CAO reviews.
    Headcount & hierarchies
  • Deliver monthly India headcount reporting (open positions/new joiners).
    Reconcile headcount between Essbase and the India Book. Maintain ECCM hierarchy, RDHO updates, and alternate hierarchy. Analysis & leadership insight
  • Conduct ad-hoc analysis and thematic reviews; provide actionable insights to support strategic decisions.
  • Collaborate on tech projects (e.g., SAP CO Allocations, Data Enablement).
    Participate in brainstorming with Finance, CDO, and tech teams; support leadership reviews and CAO review documentation.
     
  • Partner with CAO Controls on internal audits, control reviews, and risk assessments; ensure compliance and drive the controls agenda for CAO F&BM india teams
     
  • Run regular connects with India CAO leadership, produce ad-hoc reports, and support review meetings.

 

Required qualifications, capabilities, and skills

  • Experience: 10+ years experience in finance space

  • Execution & prioritization: Proven ability to independently prioritize work, manage surge periods, and deliver under tight deadlines.

  • Analytical capability: Strong analytical/problem-solving skills—able to collect, reconcile, interpret data; identify variances/risks; translate into actionable insights.

  • Partnership: Ability to partner with finance teams locally and globally, and with local operations leads and their teams.

  • Communication: Excellent communication and stakeholder-management skills; able to produce clear analyses and executive-ready materials.

 

Preferred qualifications, capabilities, and skills

  • Education: Bachelor’s Degree in Finance, Accounting, Business Administration, or related field (CA/MBA preferred).

  • Reporting-cycle experience (preferred): Experience running monthly management reporting cycles (e.g., EMR, invoice reviews, controls agenda).

  • Tools/Tech: Proficiency in Microsoft Excel, Word, PowerPoint; Databricks & AI knowledge is a plus.

  • Preferred exposure: Headcount reporting, ECCM hierarchy maintenance, and/or hierarchy governance.
     

BFSI

Company

JPMorgan ChaseBFSI
Mumbai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from JPMorgan Chase's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • Associate Director at Northern TrustBengaluru, India–match not yet calculated
  • Director of Culinary at Marriott InternationalMumbai, India–match not yet calculated
  • Associate Director - Data & Platform Architecture at NovartisHyderabad, India–match not yet calculated
  • Head of BESS R&D and Engineering at Larsen & ToubroBengaluru, India–match not yet calculated
  • Service Delivery Manager at HPE (Hewlett Packard Enterprise)Pune, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom