Case Manager - Open House
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What you'll do
- Undertake intake and assessment to build a shared understanding of participant needs and strengths
- Develop individual case plans in collaboration with participants
- Support participants to meet bail or parole conditions and work towards long term goals
- Assist participants to access services, attend appointments and build community supports
- Advocate on behalf of participants with government and non-government agencies
- Maintain accurate, up to date client records and data in line with TSA standards
- Monitor progress and review case plans to ensure they continue to meet participant needs
- Identify risks and escalate concerns to the Team Leader as required
- Contribute to a safe, structured and supportive environment within the residential facility
What they're looking for
- Certificate IV in Community Services or a related qualification
- Experience supporting people in a social services environment
- Demonstrated case management experience and skills
- Case management skills grounded in empathy, structure and good judgement
- Confidence working with people from diverse cultural backgrounds
- Understanding of local Aboriginal communities and culture
- Ability to remain calm, resilient and responsive in challenging situations
- Commitment to culturally safe, inclusive and person-centred practice
- NT Driver’s Licence
- NT Working with Children Check
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Case Manager – Open House
Alice Springs, NT | Full Time | SCHADS Level 4
Why this role matters
Homelessness in Central Australia is shaped by complex social, cultural and structural realities. Many people experience unstable housing alongside mental health challenges, alcohol and other drug concerns and involvement with the justice system. Access to consistent support can be limited, and the work of our frontline teams truly matters.
As a Case Manager at Open House, you will walk alongside men referred through the justice system, including those on bail or parole, helping them stabilise, meet their conditions and work towards long term housing and wellbeing goals. You will create a safe, structured and supportive environment where participants feel respected, understood and empowered. Your work directly contributes to improved outcomes for individuals and strengthens the broader community.
If you are someone who leads with compassion, values cultural safety and thrives in hands-on support work, this role offers the opportunity to make a meaningful impact in Central Australia.
About the role
You will provide case management to participants living in the Men’s Open House supported accommodation program. Working closely with the Team Leader and a multidisciplinary team, you will undertake intake and assessment, develop collaborative case plans and support participants to achieve self-determined goals.
Your role includes advocating for clients, assisting them to access services, supporting appointments and maintaining accurate records in line with TSA standards. You will identify risks, respond appropriately to high-risk situations and ensure case management aligns with the National Homelessness Stream Model of Care.
This full-time permanent position reports to the Team Leader and pay is in accordance with a SCHADS Level 4.
How you will make an impact
Undertake intake and assessment to build a shared understanding of participant needs and strengths
Develop individual case plans in collaboration with participants
Support participants to meet bail or parole conditions and work towards long term goals
Assist participants to access services, attend appointments and build community supports
Advocate on behalf of participants with government and non-government agencies
Maintain accurate, up to date client records and data in line with TSA standards
Monitor progress and review case plans to ensure they continue to meet participant needs
Identify risks and escalate concerns to the Team Leader as required
Contribute to a safe, structured and supportive environment within the residential facility
What you will bring
Certificate IV in Community Services or a related qualification
Experience supporting people in a social services environment
Demonstrated case management experience and skills
Case management skills grounded in empathy, structure and good judgement
Confidence working with people from diverse cultural backgrounds
Understanding of local Aboriginal communities and culture
Ability to remain calm, resilient and responsive in challenging situations
Commitment to culturally safe, inclusive and person-centred practice
NT Driver’s Licence
NT Working with Children Check
What we offer
$51.37 – $55.28 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
SCHADS Level 4 – Above Award conditions (up to 10%)
Remote Area Housing Benefit for eligible employees (up to $31,800 tax free)
Entertainment Benefit (up to $2,650 tax free)
Relocation assistance of up to $5,000 for eligible applicants
Generous paid parental leave (12 weeks primary, 2 weeks secondary)
Purchased Leave Scheme (up to 8 weeks)
Five days paid leave each year to experience other programs or activities
Flexible working arrangements
Access to the Employee Assistance Program and wellbeing supports
Ongoing training and development to help you grow in your role
A career where your work genuinely changes lives in the NT
How to apply
If you’re passionate about supporting people to build stability, independence and connection, we would love to hear from you. Please submit your resume and a cover letter outlining your alignment with the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
Company
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