Cashier

1. POSITION DESCRIPTION

JOB TITLE

Cashier

GRADE

AM-II

DEPARTMENT

Branch Banking

LOCATION

Branch

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

Branch Operation Manager

REPORTING INTO

NA

1. ROLE PURPOSE & OBJECTIVE

This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system

1. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Daily cash transaction
• CRL Limit

• Branch Audit
• ATM /Vault

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance.
• Take overall responsibility for cash handling function of the Branch such as:
  1. Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil
  2. Disburse cash against withdrawals requests and collect cash against deposit challan
  3. Collect repayments as per EMI schedule; maintain necessary entries in system
• Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office
• Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report
• Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer
• Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan

Service Quality

• Demonstrate superior customer service by providing courteous and efficient solutions to their needs
• Escalate customer queries and grievances to competent authority in a timely manner
• Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner
• Educate customers to use alternate channels for deposit/withdrawal and inquiries

Operations

• Count & check cash at the beginning & day end before vaulting
• Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly
• Responsible for adherence to defined TAT for all transactions
• Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management
• Accounting and verifying the transaction for loan repayment
• Validate the authenticity of customers while cash withdrawal
• Check the accuracy of the cash deposit slips as per audit requirements
• Bank pass book updation in case of any transaction
• Process cash bundles for currency chest deposit with note slips

Learning & Performance

• Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles
• Complete certification programs organized by operations department
• Maintain adherence to training man-days/ mandatory training programs for self
• Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• UG – Any Graduation; preferably in Finance/Commerce subjects

Experience

• Minimum 1-2 years in handling cash at volume
• Should have exposure of making entries in financial modules/ERP
• Should have experience in consolidating accounting data

Certifications

• NA

Functional Skills

• Cash handling/accounting skills
• Prudent handling of cash with ability to detect fake notes
• Systematic; meticulous and timely customer service
• Sensitive to Customer Wait Time
• Mandatory operating knowledge of computers
• Relevant software skills (On-Job training to be provided)
• Strong numerical skills
•    Multitasking ability

Behavioral Skills

• Positive interpersonal skills
• Customer service orientation
•  Listening and communication skills

Competencies

• Execution
• Managing Relationships
• Customer Focus

1. KEY INTERACTIONS

INTERNAL

EXTERNAL

• Regional operations team
• Regional FCU officer
• Service  Quality executive

• Neighboring banks
• Cash management agencies
• BC Agents

PREPARED BY: Priyanka Pal

DATE: 20-03-2026

REVIEWED BY: Jyothi Mohan

DATE: 24-03-2026

LAST UPDATED BY: TM Team

DATE: 27-03-2026