CDI – Chef(fe) de Projet Digital & E-Retail Export – Parfums Beauté – CHANEL Europe – Octobre 2026 – H/F/X
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What you'll do
- Identify new e-retail opportunities and lead launch projects from evaluation through to go-live, in coordination with markets, operators, and CHANEL’s internal teams.
- Improve the quality and consistency of e-retail execution: brand presence, content, assortment, customer journey.
- Co-develop e-retail and digital activation plans with markets, Marketing Managers and operators.
- Develop e-retail reports and consolidate key quantitative and qualitative KPIs for the various performance review meetings.
- Lead the monthly meetings of the Export Digital Managers community.
What they're looking for
- 2 to 3 years of experience in e-commerce, e-retail, digital marketing, CRM, omnichannel.
- Expertise in e-retail, performance analysis, cross-functional project management, omnichannel and budget / ROI monitoring.
- International stakeholder management in a matrix organization, with autonomy and adaptability.
- Fluent English is required, French is a valued asset.
- Command of Excel, PowerPoint and Power BI.
Nice to have
- French is a valued asset.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
FR — Version française
À propos du poste
Ce poste de Chef(fe) de Projet Digital & E-Retail Export, en CDI, est basé à Paris au sein de l’équipe Digital & CRM Export et Travel Retail, rattachée au Marketing Marché Export (Parfums Beauté). Son périmètre principal est l’e-retail, au service des marchés Export et du Travel Retail EMEA. Le poste est rattaché au Responsable Digital & CRM Export et travaille au quotidien avec les équipes Marketing Export, E-retailEurope, les Digital Managers locaux et opérateurs Travel Retail.
L’impact que vous pouvez créer chez CHANEL
Identifier de nouvelles opportunités e-retail et piloter les projets d’ouverture, de l’évaluation au lancement, en coordination avec les marchés, les opérateurs et les équipes internes CHANEL.
Améliorer la qualité et la cohérence de l’exécution e-retail : présence de marque, contenus, assortiment, parcours client.
Co-construire avec les marchés, Marketing Managers et opérateurs les plans d’animation e-retail et digitaux.
Construire les reporting e-retail et consolider les principaux KPIs quantitatifs et qualitatifs pour les différentes instances de revues de performances
Animer les instances mensuelles de la communauté des Digital Managers Export.
Ce qui vous motive
Développer l’e-retail de CHANEL sur les marchés Export et le Travel Retail en fonction de leur spécificité.
Traduire les données de performance en recommandations business et en plans d’action pour les marchés, opérateurs et équipes Export.
Porter vos sujets de bout en bout dans une équipe restreinte, au contact direct du management.
Travailler main dans la main avec les marchés locaux, opérateurs e-retail, les opérateurs et les équipes CHANEL Europe et Export.
Encadrer le/la stagiaire dans la gestion de ses missions et la réalisation de livrables de qualité, tout en accompagnant sa montée en compétence.
Ce que vous apporterez
2 à 3 ans d’expérience en e-commerce, e-retail, marketing digital, CRM, omnicanal.
Une expertise e-retail, en analyse de performance, en gestion de projets transverses, en omnicanal et en suivi budget / ROI.
La gestion de parties prenantes internationales en organisation matricielle, avec autonomie et adaptabilité.
Un anglais courant indispensable, le français étant un atout apprécié.
La maîtrise d’Excel, de PowerPoint et de Power BI.
Ce que CHANEL peut vous offrir
Développer une expérience end-to-end de l’onboarding et de la gestion de partenaires e-retail.
Renforcer vos compétences en analyse de performance, reporting et construction de recommandations.
Vous familiariser avec la planification budgétaire r��gionale, le suivi des investissements et le ROI des activations.
Approfondir vos connaissances en activation digitale, CRM, e-commerce et parcours client omnicanal.
Développer une première expérience d’encadrement auprès d’un stagiaire.
Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel quevous pourriez apporter à CHANEL.
EN — English version
About the job
This Digital & E-Retail Project Manager Export role, on a permanent contract, is based in Paris within the Digital & CRM Export and Travel Retail team, part of Export Market Marketing (Fragrance & Beauty). Its main scope is e-retail, serving the Export markets and EMEA Travel Retail. The position reports to the Export Digital & CRM Manager and works on a day-to-day basis with the Export Marketing teams, Europe E-retail teams, local Digital Managers, and Travel Retail operators.
What impact you can create at Chanel
Identify new e-retail opportunities and lead launch projects from evaluation through to go-live, in coordination with markets, operators, and CHANEL’s internal teams.
Improve the quality and consistency of e-retail execution: brand presence, content, assortment, customer journey.
Co-develop e-retail and digital activation plans with markets, Marketing Managers and operators.
Develop e-retail reports and consolidate key quantitative and qualitative KPIs for the various performance review meetings.
Lead the monthly meetings of the Export Digital Managers community.
You are energised by
Growing CHANEL’s e-retail across Export markets and EMEA Travel Retail, adapting the approach to their specific needs.
Translate performance data into business recommendations and action plans for markets, operators, and Export teams.
Carrying your topics end-to-end in a small team, in direct contact with management.
Working hand in hand with local markets, Travel Retail operators, and CHANEL Europe and Export teams.
Support and supervise the Digital & CRM Intern in managing their responsibilities and delivering high-quality work, while fostering their development
What you will bring
2 to 3 years of experience in e-commerce, e-retail, digital marketing, CRM, omnichannel.
Expertise in e-retail, performance analysis, cross-functional project management, omnichannel and budget / ROI monitoring.
International stakeholder management in a matrix organization, with autonomy and adaptability.
Fluent English is required, French is a valued asset.
Command of Excel, PowerPoint and Power BI.
What Chanel can offer you
Build end-to-end experience in e-retail partner onboarding and management.
Strengthen your skills in business performance analysis, reporting and recommendation building.
Gain familiarity with regional budget planning, investment monitoring and activation ROI.
Deepen your knowledge of digital activation, CRM, e-commerce and omnichannel customer journeys.
Build first supervision experience through the day-to-day guidance of an intern.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
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