CHANGE MANAGER L3
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What you'll do
- Ensure each and every Change is recorded and approved before implementation.
- Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency
- Convene and chair CAB meetings, circulate the MOM of the CABs
- Ensure no Unauthorized change is implemented which may potentially impact the Production
- Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
- Report the Management on the agreed Change KPIs and ensure effective change communication in place
- Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
- Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
- Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
- Bring in Service improvements to improve the overall Process maturity
What they're looking for
- 8-10 years of ITSM experience in Change and other processes
- ITIL V3 / 2011 Foundation or Intermediate certification
- ITIL Change Mgmt.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
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Job Description
Do
RESPONSIBILITIES
âÃÂâ Ensure each and every Change is recorded and approved before implementation.
âÃÂâ Ensure Change are categorized and are approved as per the defined Process based on the Change category âÃÂàStandard, Normal, Expedited, Emergency
âÃÂâ Convene and chair CAB meetings, circulate the MOM of the CABs
âÃÂâ Ensure no Unauthorized change is implemented which may potentially impact the Production
âÃÂâ Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
âÃÂâ Report the Management on the agreed Change KPIs and ensure effective change communication in place
âÃÂâ Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
âÃÂâ Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
âÃÂâ Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
âÃÂâ Bring in Service improvements to improve the overall Process maturity
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KEY SKILLS AND COMPETENCIES
âÃÂâ 8-10 years of ITSM experience in Change and other processes
âÃÂâ ITIL V3 / 2011 Foundation or Intermediate certification
âÃÂâ Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
âÃÂâ Effective Communication skills
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Mandatory Skills: ITIL Change Mgmt .
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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