CHB Delivery Lead
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What you'll do
- Lead, coach, and develop a team of customs professionals to ensure strong knowledge and adherence to Customs Brokerage regulations and internal SOPs
- Monitor team performance against standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy
- Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures
- Issue clear work instructions to ensure timely and orderly file flow across release, billing, post‑entry review, and audit activities
- Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability
- Review and validate customs documentation for accuracy, including country of origin/export, importer of record (IOR), terms of sale, valuation, and tariff classification, ensuring full compliance with regulatory and federal requirements
- Perform daily follow‑ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective written and verbal communication with customers, overseas origins, and internal teams
- Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations
- Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high‑quality customs services and seamless customer experience
What they're looking for
- 2–5 years of experience in customs brokerage.
- Prior supervisory or team lead experience required.
- Strong knowledge of CBSA regulations, customs clearance procedures, tariff classification, valuation requirements, and low-value shipment processing.
- Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
- Excellent communication, leadership, and problem-solving skills.
- Detail-oriented with a strong focus on accuracy and compliance.
- Ability to work effectively in a fast-paced operational environment.
- Proficient in Microsoft Office, particularly Excel.
Nice to have
- CCS designation and/or CBSA Customs Broker License (LCB) preferred, or equivalent industry experience.
- Experience with CW1 customs software; familiarity with the CARM portal is an asset.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Why Maersk
Be part of a global leader in integrated logistics and supply chain solutions.
Work in a collaborative environment that values diversity, inclusion, and continuous learning.
Opportunities for career growth, leadership development, and internal mobility across functions and geographies.
Make a meaningful impact by helping customers navigate complex global trade requirements.
How you create impact
Lead, coach, and develop a team of customs professionals to ensure strong knowledge and adherence to Customs Brokerage regulations and internal SOPs
Monitor team performance against standards, KPIs, and departmental objectives, including regular audits of shipment documentation, accounting, and filing accuracy
Proactively manage exception and problem files, implementing corrective actions to mitigate risk and prevent service failures
Issue clear work instructions to ensure timely and orderly file flow across release, billing, post‑entry review, and audit activities
Identify training needs and development opportunities; partner with stakeholders to build targeted training plans and strengthen team capability
Review and validate customs documentation for accuracy, including country of origin/export, importer of record (IOR), terms of sale, valuation, and tariff classification, ensuring full compliance with regulatory and federal requirements
Perform daily follow‑ups on documentation discrepancies, demonstrating strong troubleshooting skills and effective written and verbal communication with customers, overseas origins, and internal teams
Escalate unresolved issues, compliance risks, or systemic gaps in a timely manner before they materially impact customers or Maersk operations
Collaborate closely with Operations, Compliance, Finance, Technology, and other branches to deliver consistent, high‑quality customs services and seamless customer experience
Requirements
2–5 years of experience in customs brokerage.
Prior supervisory or team lead experience required.
Strong knowledge of CBSA regulations, customs clearance procedures, tariff classification, valuation requirements, and low-value shipment processing.
CCS designation and/or CBSA Customs Broker License (LCB) preferred, or equivalent industry experience.
Experience with CW1 customs software; familiarity with the CARM portal is an asset.
Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
Excellent communication, leadership, and problem-solving skills.
Detail-oriented with a strong focus on accuracy and compliance.
Ability to work effectively in a fast-paced operational environment.
Proficient in Microsoft Office, particularly Excel.
Company Benefits
Medical
Dental
Vision
RRSP+ Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $70,000.00 - $80,000.00
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in Canada
You must be authorized to work for any employer in Canada
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Company
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