Claims Examiner II, Warranty

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Warranty Claims Examiner play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Warranty

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service contracts and mobile insurance theft/loss programs, customer service support, service network management, claims processing services, and service contract underwriting.

How you will create an impact

Our Claims Analysts work directly with Service Partners and our Customers to ensure that the project moves forward with the support they need. Claims Analysts are responsible for receiving incoming calls and emails from Service Providers needing authorization or payment for repairs on major appliances, consumer electronics, heating and air, or other home systems. They also ensure pricing, quotes, and invoices submitted are in line with pre-defined costs. The Claims Analysts verify that failure and repairs are covered under the terms and conditions prior to authorizing or paying the Service Providers assigned to the project. Claims Analysts are the ones our clients turn to in times of need. They act with speed, composure, compassion, and knowledge to solve problems, and the work they do every day is the heart of our business. As a Claims Analyst you will:

• Answer incoming phone calls and emails from service providers seeking repair authorizations or payment on work performed.
• Adjudicate claims for fair and reasonable repair charges.
• Purchase small appliances, plumbing products, and HVAC equipment if necessary to fulfill contract requirements.
• Evaluate terms and conditions, program agreements, and repair times matrix to ensure accurate and efficient payment of claims.
• Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions.
• Maintain knowledge of covered equipment and applicable programs.
• Reconcile monthly statements.
• Handle research assignments and reporting as delegated by management.
• Maintain excellent working relationships with clients, colleagues, service providers, and third parties.
• Serves as a Subject Matter Expert between internal teams, answering questions and relaying any identified training and process gaps to management.
• Take responsibility for continuously improving processes and product knowledge, including but not limited to understanding of program coverage and exclusions.

What you’ll need to succeed

• A record of providing outstanding customer service
• Excellent written and verbal communication skills with ability to adapt as the need requires
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• Analytical skills and the ability to search the internet for answers and market data.
• Results oriented, and able to perform in a fast-paced environment and perform a wide variety of tasks and change focus quickly as internal and external demands change.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress and prioritizing workload to meet deadlines.
• Professional Attitude: We are looking for someone enthusiastic, reliable, and a team player.
• Basic Excel, Word, and Outlook skills
• Excellent interpersonal skills
• Ability to consistently meet deadlines
• High school diploma or GED required.

• Understanding of Warranty or Insurance products is recommended but not required
• Prior claims experience preferred
• Basic experience with accounts payable and statement reconciliation
• Technical experience a plus

Ready to prove your potential? We would love to hear from you.

#LI-HB1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

CL - Claims

Service Net Warranty, LLC